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Firefox/Windows 8 Integration: Difference between revisions
→Diagnosing Startup Problems
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There are two things you can do to help diagnose the problem: | There are two things you can do to help diagnose the problem: | ||
<b>Option 1</b>: | |||
Use Desktop Firefox to submit the crash report to Mozilla's crash server: | |||
* open lastCrashFilename with notepad.exe | * open lastCrashFilename with notepad.exe | ||
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There will be two files, both will have the same file name (a uuid string) and the extensions .dmp and .extra. | There will be two files, both will have the same file name (a uuid string) and the extensions .dmp and .extra. | ||
* shutdown desktop firefox if it running | * shutdown desktop firefox if it is running | ||
* In explorer, copy both files from | * In explorer, copy both files from their location into the follow folder: | ||
C:\Users\(youraccount)\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending\ | C:\Users\(youraccount)\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending\ | ||
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If the link does not resolve to a crash server crash report immediately, wait a few minutes and try again. Once the link resolves, file a bug and copy the report's link into the bug report. | If the link does not resolve to a crash server crash report immediately, wait a few minutes and try again. Once the link resolves, file a bug and copy the report's link into the bug report. | ||
b | <b>Option 2</b>: | ||
File a bug and contact a dev. who you can share your crash report with. Note crash reports can contain user specific info, do not submit these files to bugzilla as attachments. | |||
<b> | <b> | ||