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To help answer any questions that come in through the contact form on the Get Involved page or through volunteer matching sites, we have a number of canned responses for different contribution areas.
To help answer any questions that come in through the contact form on the Get Involved page or through volunteer matching sites, we have a number of canned responses for different contribution areas.


=General=
=Accessibility=
 
Thank you for your interest in getting involved with Mozilla.  To learn more about our accessibility efforts, please take a look at the Mozilla Accessibility Wiki at:
 
https://wiki.mozilla.org/Accessibility
 
If you have any questions about this or if this is not your interest, let me know.
 
=Accessibility (long version)=
 
Thank you for your interest in getting involved with Mozilla.  To learn more about our accessibility efforts, please take a look at the Mozilla Accessibility Wiki at:
 
https://wiki.mozilla.org/Accessibility
 
Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web, and that they can contribute to the Web. Web accessibility also benefits others, including older people with changing abilities due to aging.
 
Since accessibility issues can be very broad in scope, I suggest you be very specific regarding the area(s) of accessibility you are interested in pursuing.
 
If you have any questions about this or if this is not your interest, let me know.
 
or
 
I am sorry to hear you're having problems accessing the internet in some
fashion. Please tell us about your problem in detail by posting to our support site
http://support.mozilla.com/kb/ask, we'll see what we can do to help.
 
 
=Add-ons=
 
Thanks for your interest in getting involved with Mozilla.  For more information about add-ons, I'd recommend taking a look at the Add-on Developer Hub.  This site has documentation, tools and ways to get in touch with other people interested in add-on development.
 
https://addons.mozilla.org/developers/
 
There's a also the Add-ons Forum, where you can post questions and talk with other add-ons developers.
 
https://forums.addons.mozilla.org/
 
If you have any questions about this, feel free to write back.
 
=Auto-responses=
 
Text for the auto-responses can be found at
 
* https://github.com/mozilla/bedrock/tree/master/apps/mozorg/templates/mozorg/emails
How does the auto-response work?
 
* Someone fills out the form.
 
* If they choose an area of interest that has an auto-response, that message is sent out immediately.
 
* The original inquiry from the form is still delivered so a point person can review and reply manually if there is a need to address a specific question.
 
* The auto-response has a reply-to address set for the point person for that area of interest, so you will get an email if someone replies to the auto-response.
 
Tracking which areas have auto-responses and which areas don't want them.
 
* Support (yes)
* L10n (no)
* QA (yes)
* Coding (no)
* Add-ons (yes)
* Marketing ?
* Student reps (yes)
* Documentation (yes)
* IT (no)
* Automation (no)
* Research ?
* Thunderbird (no)
* Accessibility (no)
* Firefox Suggestions (yes)
* Other (yes)
 
 
=Blogging=
Hi!


''Can be used if someone fills out the form without indicating which area of interest they are writing about.''
Thanks for your interest in helping Mozilla by blogging.  


Thanks for your interest in getting involved with Mozilla. If there's a type of activity you'd like to find out more about (marketing, coding, testing, localization...) please feel free to write me back and I'll be happy to help you get started on a project. There is a list of different project areas at
A great way to get started is to write a post on your blog about what Mozilla or Firefox means to you. Please email me a link when you have posted it. I'm also interested in what your experience is with blogging, what topics you'd like to write about, and anything else you think is relevant. Please include that in your email.


http://www.mozilla.org/contribute/areas.html
If you use Twitter, you can tweet a link to your post with the hashtag #webstory, to get more people to see it.


==General Test==
Here are some resources about Mozilla to help you with blogging about Mozilla:


Thank you for your interest in getting involved with Mozilla.
* Mozilla's mission: http://www.mozilla.org/mission/
* Our style guide, including brand and logo guidelines: http://www.mozilla.org/styleguide
* Press announcements: https://blog.mozilla.org/press/
* News and tips for Firefox users: https://blog.mozilla.org/theden/


A great way to get started is to spread the word about Firefox. Grab a button and put it on your site, blog, Facebook or wherever.
If you really want to "drink from the firehose", Planet Mozilla is an aggregation of blogs by many different Mozilla contributors, working in many different areas of the Mozilla project. You can read it on the Web at http://planet.mozilla.org/
You can also subscribe in a feed reader (see the buttons on the web page), which makes it easier to pick and choose what articles to read. If you see a post that catches your interest, you could write a blog post that puts your own perspective on that topic.


http://www.mozilla.org/contribute/buttons/firefox.html
Thanks again, and I look forward to hearing from you!


If you'd like to learn more about other ways to help out, take a look at
=Careers=


http://www.mozilla.org/contribute/areas.html
For information about available careers, please check out our career site at


If there's a type of activity you're interested in, please feel free to write me back and I'll be happy to help you get started on a project.
http://www.mozilla.com/about/careers.html


=Coding=
=Coding=
Line 75: Line 153:
Luke
Luke


=Marketing=
=Design=
 
Thank you for your interest in getting involved with Mozilla. For marketing projects, there are a few good places to get started:
 
*There is a Community Marketing Guide at: http://guides.mozilla.org/Marketing
 
*The Mozilla marketing group is also a good place to find out what others are talking about and talk about your ideas:http://groups.google.com/group/mozilla.marketing/topics
 
*Every two weeks we also have an open marketing call. If you subscribe to the marketing list you'll see the call details and agenda. This is a good way to ask questions and meet fellow marketeers.
 
*Become a Firefox Affiliate (affiliates.mozilla.org). Add an affiliate button to your website or blog and tell the world about Firefox.
 
*Follow @firefox on Twitter or friend on Facebook - you can get a sense of what we're up to there and see if you want to learn more - http://www.mozilla.org/en-US/firefox/connect/
 
*Sign up for Mozilla & You http://www.mozilla.org/en-US/newsletter/ and monthly news!
 
If you have any questions about any of this, let me know.
 
=Marketing: Post-Fx 6 + Webify Me=
 
Thanks for offering to help! We just released Firefox 6 and announced our Webify Me campaign.  The best way to get started is to share the news.  Here's how:
 
*Firefox 6*
 
Mozilla Blogs - please share:
Windows, Mac and Linux: http://mzl.la/n7abiy
Android:http://mzl.la/rnEFmY
Hacks: http://mzl.la/pX1eQC
 
Twitter post - please retweet:
Get the latest Firefox for Windows, Mac and Linux update w/new dev tools
and improved Panorama performance http://mzl.la/n7abiy
http://twitter.com/#!/firefox/status/103487878193102848
 
Firefox website buttons - Grab a button and put it on your site, blog, Facebook or wherever:
http://www.mozilla.org/contribute/buttons/firefox.html
 
*Webify Me*
Webify:  Visualize what your Web looks like now and share it to your
friends via Twitter and Facebook.  Here's how to get started:
 
Visit the Webify Me website: https://webifyme.org/
Answer a series of fun questions
Receive your own personalized visualization of your web.
Add your collage to the gallery
Share it to your friends on Facebook and Twitter
 
If you have any questions, please let me know.  You can join the marketing mailing list for more opportunities + to meet other volunteers.
http://groups.google.com/group/mozilla.marketing/topics
 
Thanks!
 
=Marketing Test=


Thank you for your interest in getting involved with Mozilla.
Thank you for your interest in getting involved with Mozilla.


A great way to get started is to help us spread the word about Firefox.  Grab a button and put it on your site, blog, Facebook or wherever.
For design projects, there are a few good places to get started.


http://www.mozilla.org/contribute/buttons/firefox.html
http://areweprettyyet.com


If you'd like to learn more about other ways to help us with marketing, please join the marketing forum at
http://creative.mozilla.org/


http://groups.google.com/group/mozilla.marketing/topics
http://design-challenge.mozillalabs.com/


If you have any questions about any of this, let me know.
If you have any questions about any of this, feel free to write me back.  


=User Research=
=Documentation and writing=
Thanks for pinging the user experience research team!


There are four ways you can contribute to creating more awesome user experiences at Mozilla.
Thanks for your interest in helping with Mozilla's documentation and other writing activities. There are several ways you can help:
* Write Firefox Knowledge Base articles http://support.mozilla.com/en-US/kb/improve-knowledge-base
* Write Thunderbird Knowledge Base articles http://support.mozillamessaging.com/en-US/kb/improve-knowledge-base
* Help with Mozilla Developer Network docs http://developer.mozilla.org/Project:en/How_to_Help
* Write about Mozilla-related topics on Wikipedia https://en.wikipedia.org/wiki/Wikipedia:WikiProject_Mozilla


1. '''Join Test Pilot'''
Thanks again for your interest and let me know if you have any questions about how to get started.
Test Pilot is a platform collecting structured user feedback through Firefox. The Test Pilot studies explore how people use their web browser and the Internet - get the add-on: https://testpilot.mozillalabs.com/.


2. '''Download Firefox Beta for Android'''
=Drumbeat=
We'd love to hear your feedback http://www.mozilla.org/en-US/mobile/beta/


3. '''Say hi and talk to us at #UR IRC channel'''
Thanks for your interest in getting involved with Mozilla. There's more
Chat with us on at irc://irc.mozilla.org/#UR
information about what Drumbeat is and how you can get involved at


4. '''Read and comment on our blog'''
http://www.drumbeat.org/about
http://blog.mozilla.org/ux we'd love to hear from you in the comments.


=UX=
I'd also encourage you to read through and post to the drumbeat forum at


Thanks for your interest in getting involved with Mozilla.
http://groups.google.com/group/mozilla.community.drumbeat/topics


Check out the Mozilla UX blog to learn more about what projects are going on and what you may be interested in helping with.


https://blog.mozilla.org/ux/
=Firefox Question=


You can talk directly to members of the UX team on our chat server at
I'm sorry to hear about some of the issues you are running into with Firefox. Perhaps we can help solve your problem with a simple fix.


irc://irc.mozilla.org/#UR
I suggest asking about this on our Firefox support site at


For help using our chat server, there's more information at
http://support.mozilla.com/kb/ask


http://irc.mozilla.org
Please be specific and also post any error messages if available and/or a crash ID so that we can have a more complete understanding of the issue.


=Design=
Thanks, we're here to help.


Thank you for your interest in getting involved with Mozilla.
or


For design projects, there are a few good places to get started.
Sorry to hear you're having problems with Thunderbird.


http://areweprettyyet.com
I suggest asking about this on our Thunderbird support site at


http://creative.mozilla.org/
http://support.mozillamessaging.com/en-US/home


http://design-challenge.mozillalabs.com/
or


If you have any questions about any of this, feel free to write me back.
If you're having problems using <b>Facebook with Firefox</b> see the following:


= QA =
http://support.mozilla.com/en-US/kb/Problems%20using%20Facebook%20in%20Firefox


Hi,
or


We're happy to hear of your interest in Mozilla QA. Our team consists of
Many crashes are due to out of date plug-ins and add-ons, so I'd suggest using our plugin checker to check for old plug-ins. You can also try uninstalling any add-ons you have installed to see if that helps.
five groups Web QA, Browser Technologies, Automation, Services, and Desktop
Firefox.  


You can see a quick overview of our teams in this page:
http://www.mozilla.com/en-US/plugincheck/
http://quality.mozilla.org/


Depending your area or areas of interest I can help you explore some of the
http://support.mozilla.com/en-US/kb/Uninstalling+add-ons
things you can help with.


We've just started a new development process that should allow us to release
If neither of those things work, I'd suggest using our Live Chat service to talk to someone in our support community about this.
a few new features in the browser every six weeks, as opposed to tons of
features every year or so. We are going to need lots of help tracking the
status of new features, creating test plans for new features, creating test
cases, testing these new features and making sure these are in good shape
before they are deemed ready to go out in a specific release. You can see a
list of features we are working on:
https://wiki.mozilla.org/Features/Firefox


Many of those features currently have no QA ownership, so depending on your
https://support.mozilla.com/en-US/chat
interest and how much time you can invest, you could for example take on one
of those features to test it. Of course, there are many more things we do on
a daily basis which you can engage in to become familiar with the project
before you commit to "owning" a feature. These tasks include triaging bugs
that have been filed by community members but which have not been confirmed,
verifying new bugs fixes, finding regression ranges for identified issues
and so on.


If you'd like you can also come to one of our weekly testdays, where we
<b>GOOGLE TOOLBAR</b>
gather on irc://irc.mozilla.com/#testday and we go through some of the tasks
I described above. It's a good opportunity to say hi and get to know the
team and other volunteers and try on some new features or just hang out.
These happen every Friday from 8am to 5pm Pacific time, and you can find
details of upcoming testdays and other events on http://quality.mozilla.org/


Let me know if you have any questions. Thanks you for your interest in
There will be no update of the Google Toolbar to work with Firefox 5 or any later version of Firefox because Firefox users have most of the features built-in and have alternatives.
participating in the project.


<< Your Name and Role >>
Google Toolbar Help: An update on Google Toolbar for Firefox
http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html


=Add-ons=
Toolbar not available for Firefox 5 or newer versions : - Toolbar Help
http://www.google.com/support/toolbar/bin/answer.py?answer=1342452&topic=15356%29


Thanks for your interest in getting involved with Mozilla.  For more information about add-ons, I'd recommend taking a look at the Add-on Developer Hub. This site has documentation, tools and ways to get in touch with other people interested in add-on development.
For translation and spell checking you do not need an extension at all
https://support.mozilla.com/en-US/questions/852325


https://addons.mozilla.org/developers/
To Be Used As Needed And Added To The Reply:


There's a also the Add-ons Forum, where you can post questions and talk with other add-ons developers.
Please refrain from the use of foul language and/or cursing when asking
 
our volunteer support team for help, we're here to assist in solving
https://forums.addons.mozilla.org/
your issue, thanks.
 
If you have any questions about this, feel free to write back.
 
=Legal=
 
Thank you for your interest in getting involved with Mozilla.
 
I would encourage you to introduce yourself and join the discussion on Mozilla's legal forum at
 
http://groups.google.com/group/mozilla.legal/topics


I'll also forward your information directly to our legal team.
If you have any questions about this or would like to talk about how to get involved in other areas of the project, feel free to write me back.


=Firefox Suggestions=
=Firefox Suggestions=
Line 278: Line 269:
https://input.mozilla.org/en-US/feedback
https://input.mozilla.org/en-US/feedback


= Use For A Non-Contribute Request =
=Firefox 4 Toolbar Questions=
I'm sorry, but your entry is beyond the scope of the purpose of this form, which is to direct your interest in contributing to Mozilla and its products and communities. We are not able to see a connection between your response and Mozilla. You can learn more about Mozilla here: www.mozilla.org/about/
 
The latest version of Firefox has all of the same features from earlier versions, although some of the toolbar buttons have been hidden to make more room for web pages.
 
You can change the default toolbar settings in Firefox 4 and set things up however you like.  The following support articles have information about how to show, add and move toolbars and toolbar items.
 
http://support.mozilla.com/en-US/kb/what-happened-bookmarks-toolbar
 
http://support.mozilla.com/en-US/kb/how-do-i-customize-toolbars
 
=General=
 
''Can be used if someone fills out the form without indicating which area of interest they are writing about.''
 
Thanks for your interest in getting involved with Mozilla. If there's a type of activity you'd like to find out more about (marketing, coding, testing, localization...) please feel free to write me back and I'll be happy to help you get started on a project.  There is a list of different project areas at
 
http://www.mozilla.org/contribute/areas.html


If you would like to refine your response so that it relates more directly to Mozilla's activities, we would be most happy to help you find a way to participate. Mozilla depends on a broad and diverse set of contributors, and we appreciate your interest.
==General Test==


=Mirrors=
Thank you for your interest in getting involved with Mozilla.


Thanks for your interest in getting involved with Mozilla. There is information about how to take part in our mirror network at:
A great way to get started is to spread the word about Firefox.  Grab a button and put it on your site, blog, Facebook or wherever.


http://www.mozilla.org/community/mirroring.html
http://www.mozilla.org/contribute/buttons/firefox.html


You are also welcome to join the mirrors mailing list which is used to notify mirror admins of impending releases and changes to mirroring policy.
If you'd like to learn more about other ways to help out, take a look at


http://mail.mozilla.org/listinfo/mirrors
http://www.mozilla.org/contribute/areas.html


If you have any questions about this, feel free to write back.
If there's a type of activity you're interested in, please feel free to write me back and I'll be happy to help you get started on a project.


=Labs=
=Labs=
Line 305: Line 311:
If you have any questions about this, feel free to write back.
If you have any questions about this, feel free to write back.


=Systems Administration=
=Legal=


Thank you for your interest in getting involved with Mozilla.
Thank you for your interest in getting involved with Mozilla.


To learn more about how to get involved with the IT community at Mozilla, take a look at
I would encourage you to introduce yourself and join the discussion on Mozilla's legal forum at
 
http://groups.google.com/group/mozilla.legal/topics
 
I'll also forward your information directly to our legal team.


https://wiki.mozilla.org/IT/Community
If you have any questions about this or would like to talk about how to get involved in other areas of the project, feel free to write me back.


There is information there about projects as well as information about how to get in touch with other people in the community interested in systems administration.
=Localization=


=Security=
===General inquiry===
Hi,


Thank you for your interest in getting involved with Mozilla.  To learn more about our security process, I'd recommend taking a look at our Security Center and then checking out and posting to our security group.
Thank you for your email and welcome to the Mozilla Community! We're excited that you're interested in joining our localization (L10n) effort.  


http://www.mozilla.org/security/
Joining our L10n effort is easy. Within five easy steps you can start contributing to the project! We have a wiki page specially designed to help you get started. Please visit http://wiki.mozilla.org/L10n:Contribute and follow the five steps to get involved.


http://groups.google.com/group/mozilla.dev.security/topics
Could you also please provide me with some additional information about yourself, such as languages you speak, country you live in, and technical background?


If you have any questions about this, let me know.
You can also visit the following wiki pages to learn the details of how we localize:
*[https://wiki.mozilla.org/L10n:Localization_Process L10n:Localization Process:] A good description of the whole process.
*[https://developer.mozilla.org/en/Localization_Quick_Start_Guide The L10n Quick Start Guide:] A resource of technical tutorials you'll need to know as you get more involved.
Looking forward to hearing from you,


=Accessibility=
[name]


Thank you for your interest in getting involved with Mozilla. To learn more about our accessibility efforts, please take a look at the Mozilla Accessibility Wiki at:
===Follow up to general inquiry===
We're very excited to have you join the Mozilla localization (l10n) effort! Your skills and dedication will be very valuable to your l10n team.


https://wiki.mozilla.org/Accessibility
Next step, follow the steps outline on http://wiki.mozilla.org/L10n:Contribute. When you contact your l10n team, please CC me on that email so that I can help to make sure you receive a prompt response.


If you have any questions about this or if this is not your interest, let me know.
If you have any questions or difficulties, please let me know.


=Accessibility (long version)=
Welcome!


Thank you for your interest in getting involved with Mozilla.  To learn more about our accessibility efforts, please take a look at the Mozilla Accessibility Wiki at:


https://wiki.mozilla.org/Accessibility
=Marketing=


Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web, and that they can contribute to the Web. Web accessibility also benefits others, including older people with changing abilities due to aging.
Thank you for your interest in getting involved with Mozilla. For marketing projects, there are a few good places to get started:


Since accessibility issues can be very broad in scope, I suggest you be very specific regarding the area(s) of accessibility you are interested in pursuing.
*There is a Community Marketing Guide at: http://guides.mozilla.org/Marketing


If you have any questions about this or if this is not your interest, let me know.
*The Mozilla marketing group is also a good place to find out what others are talking about and talk about your ideas:http://groups.google.com/group/mozilla.marketing/topics


or
*Every two weeks we also have an open marketing call. If you subscribe to the marketing list you'll see the call details and agenda. This is a good way to ask questions and meet fellow marketeers.


I am sorry to hear you're having problems accessing the internet in some
*Become a Firefox Affiliate (affiliates.mozilla.org). Add an affiliate button to your website or blog and tell the world about Firefox.  
fashion. Please tell us about your problem in detail by posting to our support site
http://support.mozilla.com/kb/ask, we'll see what we can do to help.


=Support=
*Follow @firefox on Twitter or friend on Facebook - you can get a sense of what we're up to there and see if you want to learn more - http://www.mozilla.org/en-US/firefox/connect/


Thanks for your interest in helping people with support questions and welcome to the Mozilla community.
*Sign up for Mozilla & You http://www.mozilla.org/en-US/newsletter/ and monthly news!


If you're interested in finding out about ways to get involved with our support community, the following page has some useful information:
If you have any questions about any of this, let me know.


https://support.mozilla.com/kb/superheroes-wanted
=Marketing: Post-Fx 6 + Webify Me=


If you have any questions about this, feel free to write me back.
Thanks for offering to help! We just released Firefox 6 and announced our Webify Me campaign. The best way to get started is to share the news.  Here's how:


=Firefox Question=
*Firefox 6*


I'm sorry to hear about some of the issues you are running into with Firefox. Perhaps we can help solve your problem with a simple fix.
Mozilla Blogs - please share:
Windows, Mac and Linux: http://mzl.la/n7abiy
Android:http://mzl.la/rnEFmY
Hacks: http://mzl.la/pX1eQC


I suggest asking about this on our Firefox support site at
Twitter post - please retweet:
Get the latest Firefox for Windows, Mac and Linux update w/new dev tools
and improved Panorama performance http://mzl.la/n7abiy
http://twitter.com/#!/firefox/status/103487878193102848


http://support.mozilla.com/kb/ask
Firefox website buttons - Grab a button and put it on your site, blog, Facebook or wherever:
http://www.mozilla.org/contribute/buttons/firefox.html


Please be specific and also post any error messages if available and/or a crash ID so that we can have a more complete understanding of the issue.
*Webify Me*
Webify:  Visualize what your Web looks like now and share it to your
friends via Twitter and Facebook. Here's how to get started:


Thanks, we're here to help.
Visit the Webify Me website: https://webifyme.org/
Answer a series of fun questions
Receive your own personalized visualization of your web.
Add your collage to the gallery
Share it to your friends on Facebook and Twitter


or
If you have any questions, please let me know.  You can join the marketing mailing list for more opportunities + to meet other volunteers.
http://groups.google.com/group/mozilla.marketing/topics


Sorry to hear you're having problems with Thunderbird.
Thanks!


I suggest asking about this on our Thunderbird support site at
=Marketing Test=


http://support.mozillamessaging.com/en-US/home
Thank you for your interest in getting involved with Mozilla.


or
A great way to get started is to help us spread the word about Firefox.  Grab a button and put it on your site, blog, Facebook or wherever.


If you're having problems using <b>Facebook with Firefox</b> see the following:
http://www.mozilla.org/contribute/buttons/firefox.html


http://support.mozilla.com/en-US/kb/Problems%20using%20Facebook%20in%20Firefox
If you'd like to learn more about other ways to help us with marketing, please join the marketing forum at


or
http://groups.google.com/group/mozilla.marketing/topics


Many crashes are due to out of date plug-ins and add-ons, so I'd suggest using our plugin checker to check for old plug-ins.  You can also try uninstalling any add-ons you have installed to see if that helps.
If you have any questions about any of this, let me know.


http://www.mozilla.com/en-US/plugincheck/
= Non-Contribute Request =
I'm sorry, but your entry is beyond the scope of the purpose of this form, which is to direct your interest in contributing to Mozilla and its products and communities. We are not able to see a connection between your response and Mozilla. You can learn more about Mozilla here: www.mozilla.org/about/


http://support.mozilla.com/en-US/kb/Uninstalling+add-ons
If you would like to refine your response so that it relates more directly to Mozilla's activities, we would be most happy to help you find a way to participate. Mozilla depends on a broad and diverse set of contributors, and we appreciate your interest.


If neither of those things work, I'd suggest using our Live Chat service to talk to someone in our support community about this.
=Mirrors=


https://support.mozilla.com/en-US/chat
Thanks for your interest in getting involved with Mozilla.  There is information about how to take part in our mirror network at:


<b>GOOGLE TOOLBAR</b>
http://www.mozilla.org/community/mirroring.html


There will be no update of the Google Toolbar to work with Firefox 5 or any later version of Firefox because Firefox users have most of the features built-in and have alternatives.
You are also welcome to join the mirrors mailing list which is used to notify mirror admins of impending releases and changes to mirroring policy.


Google Toolbar Help: An update on Google Toolbar for Firefox
http://mail.mozilla.org/listinfo/mirrors
http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html


Toolbar not available for Firefox 5 or newer versions : - Toolbar Help
If you have any questions about this, feel free to write back.
http://www.google.com/support/toolbar/bin/answer.py?answer=1342452&topic=15356%29


For translation and spell checking you do not need an extension at all
= QA =
https://support.mozilla.com/en-US/questions/852325


To Be Used As Needed And Added To The Reply:
Hi,


Please refrain from the use of foul language and/or cursing when asking
We're happy to hear of your interest in Mozilla QA. Our team consists of
our volunteer support team for help, we're here to assist in solving
five groups Web QA, Browser Technologies, Automation, Services, and Desktop
your issue, thanks.
Firefox.  


=Careers=
You can see a quick overview of our teams in this page:
http://quality.mozilla.org/


For information about available careers, please check out our career site at
Depending your area or areas of interest I can help you explore some of the
things you can help with.


http://www.mozilla.com/about/careers.html
We've just started a new development process that should allow us to release
a few new features in the browser every six weeks, as opposed to tons of
features every year or so. We are going to need lots of help tracking the
status of new features, creating test plans for new features, creating test
cases, testing these new features and making sure these are in good shape
before they are deemed ready to go out in a specific release. You can see a
list of features we are working on:
https://wiki.mozilla.org/Features/Firefox


=Drumbeat=
Many of those features currently have no QA ownership, so depending on your
interest and how much time you can invest, you could for example take on one
of those features to test it. Of course, there are many more things we do on
a daily basis which you can engage in to become familiar with the project
before you commit to "owning" a feature. These tasks include triaging bugs
that have been filed by community members but which have not been confirmed,
verifying new bugs fixes, finding regression ranges for identified issues
and so on.


Thanks for your interest in getting involved with Mozilla. There's more
If you'd like you can also come to one of our weekly testdays, where we
information about what Drumbeat is and how you can get involved at
gather on irc://irc.mozilla.com/#testday and we go through some of the tasks
I described above. It's a good opportunity to say hi and get to know the
team and other volunteers and try on some new features or just hang out.
These happen every Friday from 8am to 5pm Pacific time, and you can find
details of upcoming testdays and other events on http://quality.mozilla.org/


http://www.drumbeat.org/about
Let me know if you have any questions. Thanks you for your interest in
participating in the project.


I'd also encourage you to read through and post to the drumbeat forum at
<< Your Name and Role >>


http://groups.google.com/group/mozilla.community.drumbeat/topics
=Security=


=Testing=
Thank you for your interest in getting involved with Mozilla.  To learn more about our security process, I'd recommend taking a look at our Security Center and then checking out and posting to our security group.


Thanks for your email and welcome to the Mozilla Community.
http://www.mozilla.org/security/


You can download a nightly version of Firefox to help test what is coming in future releases of Firefox. You can download test releases at:
http://groups.google.com/group/mozilla.dev.security/topics


http://nightly.mozilla.org/
If you have any questions about this, let me know.


If you have any questions about this, please feel free to post to our QA forums at:
=Systems Administration=


http://groups.google.com/group/mozilla.dev.quality/
Thank you for your interest in getting involved with Mozilla.


=Localization=
To learn more about how to get involved with the IT community at Mozilla, take a look at


===General inquiry===
https://wiki.mozilla.org/IT/Community
Hi,


Thank you for your email and welcome to the Mozilla Community! We're excited that you're interested in joining our localization (L10n) effort.  
There is information there about projects as well as information about how to get in touch with other people in the community interested in systems administration.


Joining our L10n effort is easy. Within five easy steps you can start contributing to the project! We have a wiki page specially designed to help you get started. Please visit http://wiki.mozilla.org/L10n:Contribute and follow the five steps to get involved.
=Student Reps=


Could you also please provide me with some additional information about yourself, such as languages you speak, country you live in, and technical background?
Hello,


You can also visit the following wiki pages to learn the details of how we localize:
Thank you for your inquiry about getting involved with the Mozilla Student Reps program. To learn how to start representing Mozilla at your college or university, please sign-up here:
*[https://wiki.mozilla.org/L10n:Localization_Process L10n:Localization Process:] A good description of the whole process.
*[https://developer.mozilla.org/en/Localization_Quick_Start_Guide The L10n Quick Start Guide:] A resource of technical tutorials you'll need to know as you get more involved.
Looking forward to hearing from you,


[name]
http://www.mozilla.org/en-US/newsletter/studentreps


===Follow up to general inquiry===
On the registration form, please opt-in to the newsletter which includes important program news and campaign updates.
We're very excited to have you join the Mozilla localization (l10n) effort! Your skills and dedication will be very valuable to your l10n team.


Next step, follow the steps outline on http://wiki.mozilla.org/L10n:Contribute. When you contact your l10n team, please CC me on that email so that I can help to make sure you receive a prompt response.
Once you complete the registration the form, you are considered an official Student Rep. You should receive a confirmation email with instructions to join the next Student Reps 101 online training.


If you have any questions or difficulties, please let me know.
We look forward to keeping in touch with you through the Student Reps channels listed on the website: http://studentreps.mozilla.org.
Good luck -- and thank you for promoting Mozilla and Firefox at your school!


Welcome!
--The Mozilla Student Reps team
studentreps@mozilla.com


=Website Feedback=


By the way, if you're interested in helping us improve our web sites even more, you're certainly welcome to get involved.
=Support=


Our web sites are run as open projects and there are plenty of opportunities to get involved with web QA, web development and more.  
Thanks for your interest in helping people with support questions and welcome to the Mozilla community.


Here are some links if you're interested in learning more.
If you're interested in finding out about ways to get involved with our support community, the following page has some useful information:


http://quality.mozilla.org/teams/web-qa/
https://support.mozilla.com/kb/superheroes-wanted


http://blog.mozilla.com/webdev/get-involved/
If you have any questions about this, feel free to write me back.


If you have any questions about any of this or would like to talk more, feel free to write me back.
=Testing=


=Firefox 4 Toolbar Questions=
Thanks for your email and welcome to the Mozilla Community.


The latest version of Firefox has all of the same features from earlier versions, although some of the toolbar buttons have been hidden to make more room for web pages.
You can download a nightly version of Firefox to help test what is coming in future releases of Firefox. You can download test releases at:


You can change the default toolbar settings in Firefox 4 and set things up however you like. The following support articles have information about how to show, add and move toolbars and toolbar items.
http://nightly.mozilla.org/


http://support.mozilla.com/en-US/kb/what-happened-bookmarks-toolbar
If you have any questions about this, please feel free to post to our QA forums at:


http://support.mozilla.com/en-US/kb/how-do-i-customize-toolbars
http://groups.google.com/group/mozilla.dev.quality/


= Thunderbird  =
= Thunderbird  =
Line 520: Line 561:
</code>
</code>


=Documentation and writing=


Thanks for your interest in helping with Mozilla's documentation and other writing activities. There are several ways you can help:
=User Research=
* Write Firefox Knowledge Base articles http://support.mozilla.com/en-US/kb/improve-knowledge-base
Thanks for pinging the user experience research team!
* Write Thunderbird Knowledge Base articles http://support.mozillamessaging.com/en-US/kb/improve-knowledge-base
* Help with Mozilla Developer Network docs http://developer.mozilla.org/Project:en/How_to_Help
* Write about Mozilla-related topics on Wikipedia https://en.wikipedia.org/wiki/Wikipedia:WikiProject_Mozilla


Thanks again for your interest and let me know if you have any questions about how to get started.
There are four ways you can contribute to creating more awesome user experiences at Mozilla.


=Student Reps=
1. '''Join Test Pilot'''
Test Pilot is a platform collecting structured user feedback through Firefox. The Test Pilot studies explore how people use their web browser and the Internet - get the add-on: https://testpilot.mozillalabs.com/.


Hello,
2. '''Download Firefox Beta for Android'''
We'd love to hear your feedback http://www.mozilla.org/en-US/mobile/beta/


Thank you for your inquiry about getting involved with the Mozilla Student Reps program. To learn how to start representing Mozilla at your college or university, please sign-up here:
3. '''Say hi and talk to us at #UR IRC channel'''
Chat with us on at irc://irc.mozilla.org/#UR


http://www.mozilla.org/en-US/newsletter/studentreps
4. '''Read and comment on our blog'''
http://blog.mozilla.org/ux we'd love to hear from you in the comments.


On the registration form, please opt-in to the newsletter which includes important program news and campaign updates.
=UX=


Once you complete the registration the form, you are considered an official Student Rep. You should receive a confirmation email with instructions to join the next Student Reps 101 online training.
Thanks for your interest in getting involved with Mozilla.


We look forward to keeping in touch with you through the Student Reps channels listed on the website: http://studentreps.mozilla.org.
Check out the Mozilla UX blog to learn more about what projects are going on and what you may be interested in helping with.
Good luck -- and thank you for promoting Mozilla and Firefox at your school!


--The Mozilla Student Reps team
https://blog.mozilla.org/ux/
studentreps@mozilla.com


=Blogging=
You can talk directly to members of the UX team on our chat server at
Hi!


Thanks for your interest in helping Mozilla by blogging.  
irc://irc.mozilla.org/#UR


A great way to get started is to write a post on your blog about what Mozilla or Firefox means to you. Please email me a link when you have posted it. I'm also interested in what your experience is with blogging, what topics you'd like to write about, and anything else you think is relevant. Please include that in your email.
For help using our chat server, there's more information at


If you use Twitter, you can tweet a link to your post with the hashtag #webstory, to get more people to see it.
http://irc.mozilla.org


Here are some resources about Mozilla to help you with blogging about Mozilla:
=Website Feedback=


* Mozilla's mission: http://www.mozilla.org/mission/
By the way, if you're interested in helping us improve our web sites even more, you're certainly welcome to get involved.
* Our style guide, including brand and logo guidelines: http://www.mozilla.org/styleguide
* Press announcements: https://blog.mozilla.org/press/
* News and tips for Firefox users: https://blog.mozilla.org/theden/


If you really want to "drink from the firehose", Planet Mozilla is an aggregation of blogs by many different Mozilla contributors, working in many different areas of the Mozilla project. You can read it on the Web at http://planet.mozilla.org/
Our web sites are run as open projects and there are plenty of opportunities to get involved with web QA, web development and more.  
You can also subscribe in a feed reader (see the buttons on the web page), which makes it easier to pick and choose what articles to read. If you see a post that catches your interest, you could write a blog post that puts your own perspective on that topic.


Thanks again, and I look forward to hearing from you!
Here are some links if you're interested in learning more.


=Auto-responses=
http://quality.mozilla.org/teams/web-qa/


Text for the auto-responses can be found at
http://blog.mozilla.com/webdev/get-involved/


* https://github.com/mozilla/bedrock/tree/master/apps/mozorg/templates/mozorg/emails
If you have any questions about any of this or would like to talk more, feel free to write me back.
How does the auto-response work?
 
* Someone fills out the form.
 
* If they choose an area of interest that has an auto-response, that message is sent out immediately.
 
* The original inquiry from the form is still delivered so a point person can review and reply manually if there is a need to address a specific question.
 
* The auto-response has a reply-to address set for the point person for that area of interest, so you will get an email if someone replies to the auto-response.
 
Tracking which areas have auto-responses and which areas don't want them.
 
* Support (yes)
* L10n (no)
* QA (yes)
* Coding (no)
* Add-ons (yes)
* Marketing ?
* Student reps (yes)
* Documentation (yes)
* IT (no)
* Automation (no)
* Research ?
* Thunderbird (no)
* Accessibility (no)
* Firefox Suggestions (yes)
* Other (yes)
Jswisher
canmove, Confirmed users
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