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Compatibility/Guide

974 bytes added, 19:43, 23 July 2013
Adding more information. Meaning of Codes.
TOC
You can help the open Web by:
# Create a [https://bugzilla.mozilla.org/enter_bug.cgi?format=guided#h=dupes|Tech%20Evangelism| new bug in Bugzilla]
# Describe the steps you have been doing for reaching the point where you have an issue. (Link to an example)
# Describe what is happening
We might ask further questions in the bug report, so we can better understand the issue.
If you have an issue with Opera ([https://bugs.opera.com/wizarddesktop/ BugWizard]), Chrome ([http://code.google.com/p/chromium/issues/entry Bug]), Safari ([https://bugs.webkit.org/ Bug]) or Internet Explorer (Bug)
== Finding The Right Contact on a Web site ==
For solving the issues, we often need to find the right person on the Web site. It is the hardest part of the work, but it's where you can really make a difference. Some Web sites are written in a language that **'''you** ''' are mastering.Some Web sites are in country where we do not have much context on how to contact the right person. You can help. The open Web is the work of everyone.
There is more than one strategy for finding a person related to a Web compatibility issue. Here are a few:
* Call a phone number of the company, you might be bounced around.
**'''Before contacting**''', read the next section.
== Negociating Negotiating with the Web site for fixing a Web compatibility issue ==
First of all, this is a negociation negotiation process. People you will try to contact have their own set of constraints and that might be difficult for them to understand, fix the issue. So be nice.
* Never ever be aggressive with the persons you are trying to reach out. We want a better Web, not an angry Web ;).
* Never assume you are contacting the right person, except if you really know you do.
* Do not harrass harass people with a lot of emails (even if they are nice with you). A good rule of thumb is to wait one week in between two contacts. Then a month for the third contact. If nothing has happened during the 5 weeks. Give up.
* Never share publicly the emails, names of people in the bug report if they have not decided to reveal themselves. Sometimes people will be willing to help fixing a Web site without necessary telling their management. Exposing them would make their work more difficult.
* Invite people to participate to the bugzilla themselves.
for Web site issues?
See https://bugzilla.mozilla.org/show_bug.cgi?id=<issue_number>
 
== Analyzing for Web Compatibility Issues ==
 
TODO.
=== Testing ===
 
Clearing cookies, private data, after removing UA override.
 
== Bugzilla Conventions for Web Compatibility Issues ==
=== TODO ===* document whiteboard status [uaoverride], [country-*], [sitewait] https://bugzilla.mozilla.org/buglist.cgi?cmdtype=dorem&remaction=run&namedcmdkeywords for categorizing the issues =sitewait&sharer_id=473918&list_id=7307688
=== Testing ===We are using a set of keywords in the whiteboard field to help us figuring out priorities, languages, etc.
Clearing cookies* '''[uaoverride]''': When the current bug is about the UA override list added on to [[Fennec|Firefox for Android]] or [[Gaia|Firefox OS]]* '''[country-ISOCODE]''': Some websites are dedicated to a specific country. For example, a Frenc Web site can be classified as [country-fr], private dataa japanese Web site as [country-jp], after removing UA overridefor international Web sites you can use [country-int]* '''[sitewait]''': Once the Web site has been contacted for Web compatibility issues. This helps to not have two separate persons contacting the same Web site. Leave also a comment with the date when you contacted the site. [https://bugzilla.mozilla.org/buglist.cgi?cmdtype=dorem&remaction=run&namedcmd=sitewait&sharer_id=473918&list_id=7307688 list of contacted Web sites]
Confirm
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