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| Recognition of volunteers: If user writes highly-rated article, we want to recognize their success through an overall Firefox support volunteer points system. | | Recognition of volunteers: If user writes highly-rated article, we want to recognize their success through an overall Firefox support volunteer points system. |
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| == URL Structure ==
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| * support.mozilla.com/en-US/kb/Article+Name
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| * support.mozilla.com/sv/kb/Article+Name
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| * support.mozilla.com/en-US/chat/
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| * support.mozilla.com/en-US/forum/
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| When accessing a locale that doesn't include the requested kb page, it should fall back to en-US (or the fallback language a logged in user has specified). However, the actual URL would still be the foreign locale, and there would be a message on the page saying e.g. "This page is not yet translated to [language]. Feel free to help us out."
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