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Note that Maria would be participating under an alias specific to the support application (though not anonymous), and she will not be fielding support requests all the time (e.g., she may not provide support at work, only after hours).
=== Wikipedia ===
(This comes from conversations about TogetherJS and Wikipedia)
Some questions that might be nice to answer with a presence service:
* Is there someone actively working on this page (or its related Talk/etc pages) right now?
* Is there someone ready to offer X help at this moment? (X examples: editing help, template authoring, mediate disputes)
* Given a community of interest (people interested in baseball, admins, etc):
** Who is around?
** What are they doing? (E.g., editing pages, hanging out in a discussion, etc; each person would opt in to publicizing this information to other people.)
=== Talkilla ===
