Confirmed users
887
edits
(Removed a11y slot :-() |
(Adding Zak Greant's talk) |
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| Sun 16:45-17:45 | | Sun 16:45-17:45 | ||
| | | Electronic Ombuds: Firefighting in Online Communities | ||
| | | This session teaches community managers and community members | ||
| | effective processes for helping keep heated discussions on track, | ||
recovering from flamewars and managing the really tough issues in a | |||
transparent and just fashion. We'll cover the basics of electronic | |||
ombuds, triage a flamefest from a popular mailing list and teach | |||
essential survival tactics for those who would venture into the | |||
flames. | |||
| Zak Greant | |||
|- | |- | ||
| Sun 18:00 | | Sun 18:00 | ||