QA/Talkback: Difference between revisions

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Revision as of 04:16, 18 March 2008

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Myles7897

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 The [[QA/Talkback/Working With Crash Bugs|Working With Crash Bugs]] page discusses how to approach crash bug and gather useful information from them. It goes into detail on appropriate methods for extracting crash logs as well as determining what might be causing the crash.
-=== This should be moved later ===
+==Getting an Incident Id==
-*'''How to look up your own crash incidents.'''
+How to find your incident id:
-** In order to submit crash incidents, you must first have Talkback installed with your Mozilla product.  That is done one of two ways (I recommend #1):
+*'''Find out where Talkback is installed.'''
-*** (1) Manually by running a custom install and checking the Quality Feedback Agent component.
+**Windows
-*** (2) Automatically with a standard install, which will install Talkback everytime on Linux and Mac, and 20% of the time on Windows.
+         Program 	                        Location
-** Each crash submitted will have a unique Talkback Incident ID, and all of these are logged by the Talkback Client.  You can see a list of your crashes by running talkback.exe in the following locations:
-*** Windows - C:\Program Files\Mozilla Firefox\extensions\talkback@mozilla.org\components
+         Firefox 	                        C:\Program Files\Mozilla Firefox\extensions\talkback@mozilla.org\components\talkback.exe
-*** Linux - /firefox/extensions/talkback@mozilla.org/components/talkback/
+         Thunderbird                    	C:\Program Files\Mozilla Thunderbird\extensions\talkback@mozilla.org\components\talkback.exe
-*** Mac -
+         Mozilla Suite                       	C:\Program Files\mozilla.org\Mozilla\components\talkback.exe
-** From the Talkback Client window, you can grab any Incident ID (I know copy/paste works on Windows) and look it up with [http://talkback-public.mozilla.org/talkback/fastfind.jsp Talkback FastFind].
+**Mac OSX
+         Program 	                        Location
+         Firefox 	                        /Applications/Firefox.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/Talkback.app
+         Thunderbird                    		 /Applications/Thunderbird.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/Talkback.app
+         Mozilla Suite                       	/Applications/Mozilla.app/Contents/MacOS/components/Talkback.app
+**Linux
+         Program 	                        Location
+         Firefox 	                       /usr/local/firefox/extensions/talkback@mozilla.org/components/talkback/talkback
+         Thunderbird                           /usr/local/thunderbird/extensions/talkback@mozilla.org/components/talkback/talkback
+         SeaMonkey  (1.5a or earlier)          /usr/local/seamonkey/components/talkback/talkback
 == Talkback Infrastructure ==
@@ Line 55: / Line 69: @@
 * [http://kb.mozillazine.org/Talkback MozillaZine Talkback page]
 * [http://www.mozilla.org/quality/qfa.html mozilla.org Talkback page]
+==External Links==
+[http://kb.mozillazine.org/MozillaZine Knowledge Base - Talkback]