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Support/SUMODayApril11/Events: Difference between revisions
→Helping with support articles
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The knowledge base is the collection of articles that have been written for support. Like with any open collection, it can always use improvements. Here are a few things you can do to make it better. | The knowledge base is the collection of articles that have been written for support. Like with any open collection, it can always use improvements. Here are a few things you can do to make it better. | ||
* '''Add screenshots to an article''' -- With well-placed screenshots, Knowledge Base articles become much easier to understand. Help add these screenshots, giving visual directions in our existing articles where it makes sense. < | * '''Add screenshots to an article''' -- With well-placed screenshots, Knowledge Base articles become much easier to understand. Help add these screenshots, giving visual directions in our existing articles where it makes sense. <http://support.mozilla.com/en-US/kb/Adding+screenshots> | ||
* '''Update article for Firefox 3''' -- Many of the existing Knowledge Base articles were written for Firefox 2, and it's time to update them for Firefox 3. Here's the catch: we still want to support Firefox 2 at the same time! There are nifty tricks in tikiwiki to do this. Find out more. <link to more info> | * '''Update article for Firefox 3''' -- Many of the existing Knowledge Base articles were written for Firefox 2, and it's time to update them for Firefox 3. Here's the catch: we still want to support Firefox 2 at the same time! There are nifty tricks in tikiwiki to do this. Find out more. <link to more info> | ||