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Support/SUMODayApril11/Events: Difference between revisions
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=== Working directly with users === | === Working directly with users === | ||
* '''Help users in the Forum''' -- While the Knowledge Base is constantly growing to include the issues our users are facing in Firefox, there will always be issues that we're not yet covering there. That's what the Firefox Forum is for. Help us by answering the forum questions that are still unanswered! < | * '''Help users in the Forum''' -- While the Knowledge Base is constantly growing to include the issues our users are facing in Firefox, there will always be issues that we're not yet covering there. That's what the Firefox Forum is for. Help us by answering the forum questions that are still unanswered! <http://support.mozilla.com/en-US/kb/Providing+forum+support> | ||
* '''Help users in Live Chat sessions''' -- This is by far the most social way of participating in the SUMO project. You'll interact directly with users of Firefox, solving issues and answering questions with the assistance of other Live Chat helpers. Brighten someone's day, one user at a time. < | * '''Help users in Live Chat sessions''' -- This is by far the most social way of participating in the SUMO project. You'll interact directly with users of Firefox, solving issues and answering questions with the assistance of other Live Chat helpers. Brighten someone's day, one user at a time. <http://support.mozilla.com/en-US/kb/Helping+with+Live+Chat> | ||
=== Other tasks === | === Other tasks === | ||