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2014 Support Team Goals: Difference between revisions
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→Measurable goals in 2014
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=== Measurable goals in 2014 === | === Measurable goals in 2014 === | ||
1) Elimination of geographical single points of failure for | 1) Elimination of geographical single points of failure for Firefox Desktop downloads. | ||
2) Deliver a volunteer and partner database management system (i.e. CRM) to better understand and manage our impact potential through the ecosystem of Mozillians. | 2) Deliver a volunteer and partner database management system (i.e. CRM) to better understand and manage our impact potential through the ecosystem of Mozillians. | ||
3) Provide improved content search and sharing capabilities as well as self-service capabilities to support Firefox launches and other branding and community events with approved branding digital assets using a Mozilla digital asset management service. | 3) Provide improved content search and sharing capabilities as well as self-service capabilities to support Firefox launches and other branding and community events with approved branding digital assets using a Mozilla digital asset management service. | ||
=== Strategy === | === Strategy === | ||
In Mozilla’s plans to grow and scale existing product usage and users, add new services and enable communities who have impact, it is imperative that the key foundational services and tools are made available and are resilient. There are many opportunities possible, however there are a few critical services that are the pillars to all of the 2014 goals. | In Mozilla’s plans to grow and scale existing product usage and users, add new services and enable communities who have impact, it is imperative that the key foundational services and tools are made available and are resilient. There are many opportunities possible, however there are a few critical services that are the pillars to all of the 2014 goals. | ||