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→Part 2.2: Giving and Receiving Feedback in Open Source Communities
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Facilitator: There are many ways that people coexist in online communities, and we are going to talk about how to build communities while working against trolling, meanness, and other issues. | Facilitator: There are many ways that people coexist in online communities, and we are going to talk about how to build communities while working against trolling, meanness, and other issues. | ||
1. Assume good intent: people are usually not trying to hurt your feelings. Unless language is explicitly hurtful, racist, sexist, classist, or any other kind of -ist that is against the Code of Conduct, assume that people are coming from a place of | 1. Assume good intent: people are usually not trying to hurt your feelings. Unless language is explicitly hurtful, racist, sexist, classist, or any other kind of -ist that is against the Code of Conduct, assume that people are coming from a place of constructive feedback. | ||
2. On the Internet everyone does know you're a dog: The Internet is not a place to hide your identity. We are a community of well-wishers working together to make the Web better. Think about the way that you are using language when communicating. Do you sound uninterested or snarky? Do you seem unkind? | 2. On the Internet everyone does know you're a dog: The Internet is not a place to hide your identity. We are a community of well-wishers working together to make the Web better. Think about the way that you are using language when communicating. Do you sound uninterested or snarky? Do you seem unkind? | ||
3. Make a sandwich: One way to constructively give feedback is to place it in between other, positive statements | |||
<big>'''Feedback in hacker communities...'''</big> | <big>'''Feedback in hacker communities...'''</big> | ||
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If someone says, "hey, you just feigned surprise," or "that's subtly sexist," don't worry. Just apologize, reflect for a second, and move on. It doesn't mean you're a "bad" person, or even a "bad" Hacker Schooler. As we said above, these rules are meant to be lightweight. We've all done these things before. In fact, we originally adopted a no well-actually policy for our company because Nick and Dave well-actually'd each other all the time. | If someone says, "hey, you just feigned surprise," or "that's subtly sexist," don't worry. Just apologize, reflect for a second, and move on. It doesn't mean you're a "bad" person, or even a "bad" Hacker Schooler. As we said above, these rules are meant to be lightweight. We've all done these things before. In fact, we originally adopted a no well-actually policy for our company because Nick and Dave well-actually'd each other all the time. | ||
<big>''' | |||
Practicing positivity | Practicing positivity in the open: a small group activity (10 minutes)'''</big> | ||
Situation 1: Another contributor has just come up with an idea for a new app. You think that this idea is a bad one. She asks for feedback on the app from your community. How do you respond? Think of five good responses and five bad responses. | Situation 1: Another contributor has just come up with an idea for a new app. You think that this idea is a bad one. She asks for feedback on the app from your community. How do you respond? Think of five good responses and five bad responses. | ||