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Knowledge Base Buddies

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Summary

This article is to help buddies teach their trainees how to work with the Knowledge base in a structured, efficient manner. Below is a checklist which buddies should cover with their trainees and some links that buddies can give to their trainees or use themselves.

Checklist

This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.

• Navigating the knowledge base.
• Using the article editor.
• Basic markup.
• Uploading images and video.
• How to structure an article.
• Using templates.
• Editing article descriptions.
• Creating a new article.

Useful links

Below are links that may be useful to you or your trainee.

• Getting Started with the Knowledge Base
• Documentation statusboard
• Markup cheat sheet
• Articles that need to be updated