Support/Goals/Review Wait Time

Goal

• Reduce articles waiting for review to one week or less

Purpose

• Keep the KB up-to-date so that users can find the answers they need (part of retaining users)
• Provide motivation to KB editors. It's nice to know that if you spend time working on something it will get reviewed in a timely manner. (part of growing our community)

Project Plan

• Work thought the backlog of reviews
• Engage the reviewer group in one or more "review sprints"
  • Define a day to review articles
  • Be available on IRC, PM, email to answer review questions

How do we know it's done?

• There won't be any articles waiting over a week for a review.

Schedule

• Schedule and promote a review sprint for January 26.
• If needed, hold another sprint the week of Feb 20

Notes