Personal tools

Support/TwitterSnippets

From MozillaWiki

Jump to: navigation, search

This site contains canned text that is optimized for Twitter. You can just copy and paste them or edit them to your needs:

Contents

General Tips

  • Please try to include "Firefox" in your replies if at all possible. That way when you help with a crash problem and people search for "Firefox AND crash" they can see your solution.
  • Give some tips to your followers. They'll listen to them, retweet them and ask you about them. Example: "For our followers:most crashes are caused by binary components such as plugins and extensions.Tip: disable them to try to fix the crash. ^RM". In this case, there was one reply: "any way to see which plugin caused the crash?"; which was answered: "Yes - If you have a crash report, the crash signature tells us the crashing thread (it usually names the extension). ^RM".

General tweets

Leading questions for unspecific statements like "Firefox #fail"

  • What's not working for you in Firefox? Perhaps I can help. Or check out http://bit.ly/98fQFU for official support

Crash questions please use this for crash related questions

  • Please type about:crashes in the Firefox location bar & hit enter. Message me the first few links & I should be able to help.

SUMO redirect for when a reply doesn't make sense in Twitter

  • Sorry, but I don't know the answer. Could you ask about this on http://bit.ly/98fQFU ? People there are ready to help you!

You're welcome

  • Glad I was able to help. If you run into additional problems, Firefox has a great support site here: http://bit.ly/WqdYf
  • Glad it's working for you now and thanks for choosing Firefox!

Firefox specific problems

General

Crash/Hang/Performance

  • Are you using the latest version of the Flash plugin? Check here: http://www.mozilla.com/plugincheck/
  • Firefox crashes can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
  • Firefox lock-ups can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
  • Firefox hangs can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
  • Firefox freezes can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
  • Firefox slowdowns can be from add-ons Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
  • Firefox slow starts can be from add-ons Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit

Debugging

What's not working for you with Firefox? Perhaps I can help.

  • You can disable your add-ons one at a time until the problem goes away. If you have a lot, disable in half-batches.
  • You can re-enable your add-ons one at a time to find the (probably) _one_ that was crashing you. Not all add-ons are bad
  • You can try starting Firefox in Safe Mode http://bit.ly/b8XaxQ
  • Did you submit Firefox crash reports? If so can you load the address about:crashes & tweet me the links. I can try to diagnose
  • Sounds like you may have a Firefox extension problem You can try disabling your add-ons one at a time until the problem goes away

Stability and Perf

  • Firefox crashing on exit is abnormal & probably an add-on issue. Try selectively disabling add-ons to find a culprit
  • Firefox consuming excessive CPU is abnormal & likely an add-on issue Try selectively disabling add-ons to find a culprit
  • Firefox consuming excessive RAM is abnormal & likely an add-on issue Try selectively disabling add-ons to find a culprit

Sites

  • Many Firefox Google Apps problems are from an add-on. Try disabling add-ons one by one to see which is the problem.
  • Many Firefox & Gmail problems are from an add-on. Try disabling add-ons one by one to see which is the problem.
  • Gmail problem? Clear cache: Tools->Clear Private data. Next try delete Google cookies Preferences->Privacy->View Cookies

App

  • Cookies/Logins not saving at some sites? Try this: exit Firefox & delete cookies.sqlite found here http://bit.ly/I3jxW
  • Flash problem? Try the brand new Flash Player 10. That should fix things for you: http://bit.ly/drOLrI
  • YouTube problem? Try the brand new Flash Player 10. That should fix things for you: http://bit.ly/C4myl
  • Last.fm problem? Try Flash 10 http://bit.ly/TBd1 If you have Adblock+ uncheck 'Show Tabs on Flash and Java' in ABP prefs
  • 12seconds problem? Try Flash 10 http://bit.ly/TBd1 If you have Adblock+ uncheck 'Show Tabs on Flash and Java' in ABP prefs

Data

Other

  • Stop sites resizing your Firefox window: Options->Content tab->Advanced button to the right of Enable JavaScript checkbox