We have several projects that are running which we have to give some sort of support. Depending on the level of support we will need to establish a minimum set of information for addressing service disruptions.

Critical projects

TBD

Normal projects

Projects in this category should mention the following information minimum information:

• Point of contact & team alias address
• Brief description
• What to in case of issues
• Impact

Projects running on Heroku:

• Pulse actions
• Try extender
• Trigger bot (chmanchester)