Support/Weekly Meetings/Agenda 2023-08-16: Difference between revisions

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(Creating the Support/Weekly Meetings/Agenda for 2023-08-16)
 
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* [https://support.mozilla.org/en-US/user/SUMOsJR JR]
* [https://support.mozilla.org/en-US/user/SUMOsJR JR]
* [https://support.mozilla.org/en-US/user/aparise/ Abby]
* [https://support.mozilla.org/en-US/user/aparise/ Abby]
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland]
* Lucas
* Josh
* Smith


===CONTRIBUTORS SHOUTOUT===
===CONTRIBUTORS SHOUTOUT===
(Please link to their profile and the reason for the mention)
(Please link to their profile and the reason for the mention)
# To Wim, Christophe, Théo, and others for their contribution to keep our Social and Mobile Store queues manageable.  
# Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful.  
# For Paul to help with desktop article.
# Thanks to [https://support.mozilla.org/en-US/user/jscher2000 Jscher2000], [https://support.mozilla.org/en-US/user/dannycolin/ Danny Colin], [https://support.mozilla.org/en-US/user/plwt/ Paul], [https://support.mozilla.org/en-US/user/jonzn4SUSE/ jonzn4SUSE], [https://support.mozilla.org/en-US/user/Dan2023/ Dan], [https://support.mozilla.org/en-US/user/TyDraniu/ TyDraniu], and [https://support.mozilla.org/en-US/user/zulqarnainjabbar99/ Zulqarnainjabbar99] for your input on my thread about [https://support.mozilla.org/en-US/forums/contributors/716423?page=1| UX Pain points] leading to users leaving Firefox in the first 30 days.
# For Pauls Support on the Android Webpages not loading incident. (Also to any other contributors who helped to test and reproduce this issue)


== AGENDA ==
== AGENDA ==


=== TOPIC OF THE WEEK ===
=== TOPIC OF THE WEEK ===
# [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Russian, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in [https://docs.google.com/document/d/1glhVmXP4-DCvrNl1c0EJKR-7rtlI2vJDPeoPEGhuXsQ/edit this doc]. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto.  
# [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in [https://docs.google.com/document/d/1glhVmXP4-DCvrNl1c0EJKR-7rtlI2vJDPeoPEGhuXsQ/edit this doc]. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto.  
# A reminder that Kiki is out on maternity leave for the next 3 months (July 24 – Oct 23, 2023)
# A reminder that Kiki is out on maternity leave for the next 3 months (July 24 – Oct 23, 2023)


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=== PRODUCT UPDATES ===
=== PRODUCT UPDATES ===
# [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8a4ff7b6-fc6f-47d4-acb2-b043010f2a69 Support Release scrum Recording]
Check out the weekly [https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3b097038-d703-4c99-8323-b05f010f4829 Support Release scrum Recording] for details on upcoming releases. Follow up with [https://support.mozilla.org/en-US/user/SUMOsJR JR] if you have any questions about whats upcoming.
# new user pain points exploration - JR doing a dive through forum data. Want to ask contributors on the forum what common issues you see newer users noting on the forum?
 
# Thunderbird 115 Soft Launch was July 11, 2023! Thanks to all volunteers and staff for their hard work especially suport folks on the web at SUMO and in the KB, etc. Support report will be here: [[Thunderbird/Support/TB115.0SupportIssues]]
Desktop V117 (Aug 29)
* [https://support.mozilla.org/en-US/kb/website-translation Firefox Full Page Translation] feature ([https://bugzilla.mozilla.org/show_bug.cgi?id=1846025 bug 1846025])
* Expand recently closed tabs to include all windows
 
Mobile V117 (Aug 29)
* [Android] Unified Search update + adding field to set custom search engine suggestion URL
 
VPN/Relay
* VPN V2.16 (Aug 8th): Removal of give feedback option
* Relay Territory expansion (Aug 1): Cyprus, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia, Poland, Denmark, Czech Republic, Romania, Hungary, Bulgaria, Croatia 
 
Pocket
* Pocket Account to FxAccount migration (Aug 16th)
 
Thunderbird
* Thunderbird 115 is rolling out fine so far. Please check out the contributor forum thread, [https://support.mozilla.org/en-US/forums/contributors/716419 thread 716419], and the [https://wiki.mozilla.org/Thunderbird/Support/TB115.0SupportIssues Thunderbird 115 support report].
 
 


==== KNOWLEDGE BASE AND LOCALIZATION====
==== KNOWLEDGE BASE AND LOCALIZATION====
# Updates to the "Edit Article Metadata" link when localizing KB articles
# Updates to the "Edit Article Metadata" link when localizing KB articles  
#  
#* [https://support.mozilla.org/en-US/kb/edit-knowledge-base-article/discuss/11612 Related discussion] on "Edit Article Metadata" for KB reviewers


==== SUPPORT FORUM ====
==== SUPPORT FORUM ====
# [Ongoing project] Premium product escalation process
#
#  


==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====
==== SOCIAL SUPPORT & MOBILE STORE SUPPORT ====
# Unified permission: If you request for an account on Conversocial/Verint now, you'll get permission to both Twitter and Play Store queues. You'll also be offered to help with specific locale queue if you indicate that you can speak languages other than English.
#
#  


==== DECISIONS AND ACTION ITEMS ====
==== DECISIONS AND ACTION ITEMS ====

Latest revision as of 18:45, 22 August 2023

Meeting Details (scroll down for the agenda)

(meeting duration approx. 45 minutes) starting at: 17:00 UTC [1]

Northern winter Northern summer
09:00 PT 10:00 PDT
11:00 CST 12:00 CDT
17:00 UTC 17:00 UTC
18:00 CET 19:00 CEST
22:30 IST 22:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Live chat

  • SUMO - Matrix channel

Read more

PARTICIPANTS

Please add your name and your SUMO profile link (you can also attend our event in the community portal):

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

  1. Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful.
  2. Thanks to Jscher2000, Danny Colin, Paul, jonzn4SUSE, Dan, TyDraniu, and Zulqarnainjabbar99 for your input on my thread about UX Pain points leading to users leaving Firefox in the first 30 days.

AGENDA

TOPIC OF THE WEEK

  1. [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in this doc. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto.
  2. A reminder that Kiki is out on maternity leave for the next 3 months (July 24 – Oct 23, 2023)

MOZILLA'S WORLD UPDATE

  1. r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the contributor forum.

PRODUCT UPDATES

Check out the weekly Support Release scrum Recording for details on upcoming releases. Follow up with JR if you have any questions about whats upcoming.

Desktop V117 (Aug 29)

Mobile V117 (Aug 29)

  • [Android] Unified Search update + adding field to set custom search engine suggestion URL

VPN/Relay

  • VPN V2.16 (Aug 8th): Removal of give feedback option
  • Relay Territory expansion (Aug 1): Cyprus, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia, Poland, Denmark, Czech Republic, Romania, Hungary, Bulgaria, Croatia

Pocket

  • Pocket Account to FxAccount migration (Aug 16th)

Thunderbird


KNOWLEDGE BASE AND LOCALIZATION

  1. Updates to the "Edit Article Metadata" link when localizing KB articles

SUPPORT FORUM

SOCIAL SUPPORT & MOBILE STORE SUPPORT

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

  1. We need more votes on this idea!
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