Matrix:FAQ: Difference between revisions
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== Frequently Asked Questions == | == Frequently Asked Questions == | ||
=== Matrix pesky red shield / account stuck / cannot verify a second "device" === | === Matrix pesky red shield / account stuck / cannot verify a second "device" === | ||
==== Steps to reproduce ==== | |||
# You login into chat.mozilla.org with a "device", let's call it "device 1" e.g. Firefox release on your Mozilla work laptop (where a [https://spec.matrix.org/latest/#devices device] is every app where you login to Matrix. So the Element app on iOS is a "device". chat.mozilla.org on Firefox release on your desktop is another device, chat.mozilla.org on Firefox nightly is yet another device, chat.mozilla.org on Safari on your iPad is yet another device, etc). And you save your Matrix security key. All is good :-) | |||
# You login to chat.mozilla.org with another device, let's call it "device 2" e.g. Firefox Release on your personal laptop. You see a dialogue to verify your session: | |||
# [[File:Verify_this_session.png|text-top|x50px|verify your session dialogue]] | |||
# You then click "Later" instead of verifying your session | |||
=== I cannot connect to Matrix after changing my Mozilla Account primary email address === | === I cannot connect to Matrix after changing my Mozilla Account primary email address === | ||
Revision as of 01:35, 9 November 2024
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Frequently Asked Questions
Matrix pesky red shield / account stuck / cannot verify a second "device"
Steps to reproduce
- You login into chat.mozilla.org with a "device", let's call it "device 1" e.g. Firefox release on your Mozilla work laptop (where a device is every app where you login to Matrix. So the Element app on iOS is a "device". chat.mozilla.org on Firefox release on your desktop is another device, chat.mozilla.org on Firefox nightly is yet another device, chat.mozilla.org on Safari on your iPad is yet another device, etc). And you save your Matrix security key. All is good :-)
- You login to chat.mozilla.org with another device, let's call it "device 2" e.g. Firefox Release on your personal laptop. You see a dialogue to verify your session:
- You then click "Later" instead of verifying your session
I cannot connect to Matrix after changing my Mozilla Account primary email address
When you connect to Mozilla Matrix with your Mozilla Account, your primary email address is permanently tied up to the Matrix account. If you change your Mozilla Account primary email address, you will be asked to create a new Matrix user.
To get your Matrix access back, you can revert to your old email address in your Mozilla Account. At the moment, there's no solution to fix this problem.