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Matrix:FAQ: Difference between revisions
→I cannot connect to Matrix after changing my Mozilla Account primary email address: typo, todo note
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(→I cannot connect to Matrix after changing my Mozilla Account primary email address: typo, todo note) |
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# You then click '''Later''' instead of verifying your session. Or, for some reason you can't [https://ems-docs.element.io/books/element-cloud-documentation/page/verify-new-login verify your session using emojis or you have lost your Matrix security key]. | # You then click '''Later''' instead of verifying your session. Or, for some reason you can't [https://ems-docs.element.io/books/element-cloud-documentation/page/verify-new-login verify your session using emojis or you have lost your Matrix security key]. | ||
# At this point, all of your Matrix messages that you send from device 2 will have the red shield | # At this point, all of your Matrix messages that you send from device 2 will have the red shield | ||
# So you do what you do with other websites when you run into a problem with the website, you clear the cache and cookies on device 2 (e.g. hamburger menu > '''Settings''' > '''Clear Data ...''') | # So you do what you do with other websites when you run into a problem with the website, you clear the cache and cookies on device 2 (e.g. Firefox hamburger menu i.e. '''☰''' > '''Settings''' > '''Clear Data ...''') | ||
==== Expected results ==== | ==== Expected results ==== | ||
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When you connect to Mozilla Matrix with your Mozilla Account, your primary email address is permanently tied up to the Matrix account. If you change your Mozilla Account primary email address, you will be asked to create a new Matrix user. | When you connect to Mozilla Matrix with your Mozilla Account, your primary email address is permanently tied up to the Matrix account. If you change your Mozilla Account primary email address, you will be asked to create a new Matrix user. | ||
To get your Matrix access back, you | To get your Matrix access back, you have two options: | ||
<!-- Add information on migrating data between accounts as an alternative fix --> | # Revert to your old email address in your Mozilla Account. | ||
# Contact [mailto:matrix-admins@mozilla.com matrix-admins@mozilla.com] for assistance to update your email address. | |||
<!-- Add information on migrating data between accounts as an alternative fix: https://wiki.mozilla.org/Matrix:Join#Changing_Accounts --> | |||