Support/InsightRequests: Difference between revisions
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(Created page with 'Got a question about users who come to Firefox Support? Need to know how users are reacting to a feature change/support issue? Ask here and then ping someone in #sumo or #sumod…') |
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== Marketing == | == Marketing == | ||
'''How many users are coming from download.html on mozilla.com to SUMO?''' | *'''How many users are coming from download.html on mozilla.com to SUMO?''' | ||
** We need to track users from the Firefox post-download page and see what resources they're most interested in. | ** We need to track users from the Firefox post-download page and see what resources they're most interested in. | ||
** Status: in progress. We've cloned the start page and need to decide on a URL so we can start tracking these users | ** Status: in progress. We've cloned the start page and need to decide on a URL so we can start tracking these users | ||
Revision as of 23:45, 17 August 2009
Got a question about users who come to Firefox Support? Need to know how users are reacting to a feature change/support issue? Ask here and then ping someone in #sumo or #sumodev and we'll have answers soon.
QA
- Link crash signatures back to forum/chat threads
- This will allow us to quickly find more threads from users with certain crashes.
Platform
- Twitter throbber gets stuck when posting using Firefox
- How many users are seeing this? bug 510985
Evangelism
- Track usage of vulnerable Flash plugins
Marketing
- How many users are coming from download.html on mozilla.com to SUMO?
- We need to track users from the Firefox post-download page and see what resources they're most interested in.
- Status: in progress. We've cloned the start page and need to decide on a URL so we can start tracking these users