Support/InsightRequests: Difference between revisions
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* '''Twitter throbber gets stuck when posting using Firefox''' | * '''Twitter throbber gets stuck when posting using Firefox''' | ||
** How many users are seeing this? {{bug|510985}} | ** How many users are seeing this? {{bug|510985}} | ||
* How bad is the bookmarks loss after 3.5.2 updating? Can we get a sample profile to do STRs with? | |||
== Evangelism == | == Evangelism == | ||
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*'''How many users are coming from download.html on mozilla.com to SUMO?''' | *'''How many users are coming from download.html on mozilla.com to SUMO?''' | ||
** We need to track users from the Firefox post-download page and see what resources they're most interested in. | ** We need to track users from the Firefox post-download page and see what resources they're most interested in. | ||
** Status: in progress. We've cloned the start page and need to decide on a URL so we can start tracking these users | ** Status: in progress. We've cloned the start page and need to decide on a URL so we can start tracking these users {{bug|510341}} | ||
Revision as of 02:52, 20 August 2009
Got a question about users who come to Firefox Support? Need to know how users are reacting to a feature change/support issue? Ask here and then ping someone in #sumo or #sumodev and we'll have answers soon.
QA
- Link crash signatures back to forum/chat threads
- This will allow us to quickly find more threads from users with certain crashes.
Platform
- Twitter throbber gets stuck when posting using Firefox
- How many users are seeing this? bug 510985
- How bad is the bookmarks loss after 3.5.2 updating? Can we get a sample profile to do STRs with?
Evangelism
- Track usage of vulnerable Flash plugins
Marketing
- How many users are coming from download.html on mozilla.com to SUMO?
- We need to track users from the Firefox post-download page and see what resources they're most interested in.
- Status: in progress. We've cloned the start page and need to decide on a URL so we can start tracking these users bug 510341