Support/Goals/Doc Updates: Difference between revisions
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**How to contribute => [https://support.mozilla.com/en-US/kb/superheroes-wanted Superheroes Wanted!] | **How to contribute => [https://support.mozilla.com/en-US/kb/superheroes-wanted Superheroes Wanted!] | ||
**KB Documentation | **KB Documentation | ||
*** | ***Contributing to the Knowledge Base => [https://support.mozilla.com/en-US/kb/improve-knowledge-base Improve the Knowledge Base] | ||
***Combine and update: => [https://support.mozilla.com/en-US/kb/how-the-knowledge-base-works How the Knowledge Base works] | |||
***Combine and update: => [https://support.mozilla.com/en-US/kb/ | |||
****Knowledge Base Policies | ****Knowledge Base Policies | ||
****Improving articles | ****Improving articles | ||
****Requesting articles | ****Requesting articles | ||
****Creating articles | ****Creating articles | ||
****How we are different | |||
***Combine and update: => [https://support.mozilla.com/en-US/kb/how-to-write-knowledge-base-articles How to write Knowledge Base articles] | |||
****Best Practices for Support Documents | |||
****Style Guide | |||
**Localization Documentation | **Localization Documentation | ||
*** | ***[https://support.mozilla.com/en-US/kb/Translating+articles Translating articles] | ||
***[https://support.mozilla.com/en-US/kb/localize-sumo-interface How to localize the SUMO interface] | |||
**Forum Documentation | **Forum Documentation | ||
***Providing forum support | ***Providing forum support | ||
Revision as of 13:16, 9 December 2010
P1 Update English articles for Fx 4
Work with Cheng to come up with a list of features that will need documentation specific to Firefox 4.List [2010-10-11]Develop a list of articles that need to be updated.[2010-10-13] ListDevelop a list of new articles that will need to be created.[2010-10-13] List- Get a list of features from devs with their expected freeze dates so we'll know when we can write the documentation for that feature.
[2010-10-15]Ongoing - Create timeline for doc updates and communicate it with localizers
[2010-10-18]- Since most of the Fx 4 updates can't be finalized yet, I'll be focusing on preliminary drafts to new Firefox 4 features over the month of November.
Drafts due [2010-11-22] Will be drafting and revising up to the KB Sprint.Final articles done [2010-12-10]. Final articles done for the KB sprint [2010-12-01]
- Since most of the Fx 4 updates can't be finalized yet, I'll be focusing on preliminary drafts to new Firefox 4 features over the month of November.
Finalize English Fx4 documents [2010-11-09]Postponed to Q1 because of the delay of FX 4. Hopefully work on this can begin later in Q4 with B8 or B9.KB Freeze [2010-11-28]
*KB Migration and 2.3 push [2010-11-30]
*Support Firefox Day/KB Sprint to finish up localization [2010-12-02]
P1 Contributor Documentation Update
Audit and inventory all existing contributor documentationDecide what articles need updating to make them welcoming to new community membersList [2010-10-15]- How to contribute => Superheroes Wanted!
- KB Documentation
- Contributing to the Knowledge Base => Improve the Knowledge Base
- Combine and update: => How the Knowledge Base works
- Knowledge Base Policies
- Improving articles
- Requesting articles
- Creating articles
- How we are different
- Combine and update: => How to write Knowledge Base articles
- Best Practices for Support Documents
- Style Guide
- Localization Documentation
- Forum Documentation
- Providing forum support
- Live Chat Documentation
- Helping with Live Chat
- Introduction to Live Chat
Create a timeline for updating the docs- Complete drafts of new docs [2010-11-17]
- Finalize docs [2010-11-24]
P2 Troubleshooting Articles
List of articles to update[2010-10-18]- Managing profiles
- Firefox will not start
- Safe Mode
- Troubleshooting extensions and themes
- Firefox crashes
- Troubleshooting plugins
- Firefox hangs
- Error loading web sites
- Firefox cannot load websites but other programs can
- Recovering important data from an old profile
- Warning Unresponsive script
- Cannot connect after upgrading Firefox
- No programs can load websites
- I'll work on this during the All-hands while I have Cheng and Matthew around.
- Changes drafted/ready for review [2010-12/23]
P2 Video How-tos for top Articles
List of articles to update[2010-10-18]- Private Browsing
- How to set the home page
- Managing the Flash plugin
- Pop-up blocker
- Clear Recent History
- How to clear the cache
- Enabling and disabling cookies
- Updating Firefox
- How to make Firefox the default browser
- Deleting cookies
- Browsing basics
First half of videos done [2010-11-19]Second half of video done [2010-12-03]- Postponed - possibly until Q1 as we await features being finalized in Fx 4