Support/Goals/2011Q1/KBUpdates: Difference between revisions

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==Update Desktop & Mobile Articles for Fx4==
==Update Desktop Articles for Fx4==
'''Timeline: Complete by 2011-01-31'''
'''Timeline: Complete by 2011-03-15'''
*[https://spreadsheets.google.com/ccc?key=tJD2jBMW36JOuCFk_uxHX2Q&hl=en&authkey=CMynpOcH#gid=0 Keeping track of updates in this document]
*[https://spreadsheets.google.com/ccc?key=tJD2jBMW36JOuCFk_uxHX2Q&hl=en&authkey=CMynpOcH#gid=10 Keeping track of updates in this document]  
*There may still be changes to Firefox 4 after Jan 31 – especially visual changes.
*{{done|[https://support.mozilla.com/en-US/kb/top-articles-localize Top desktop articles done and passed on to localizers 2011-02-03]}}.
*Some current Mobile docs can be combined & rewritten
*The rest of the articles will updated and given to localizers in batches as over the rest of the quarter.
**Second batch complete by 2011-03-04
**Final batch complete by 2011-03-15


==Screencasts==
==Screencasts==
'''Timeline: Complete by 2011-02-28'''
===These will be used in Engagement's Firefox [http://www.mozilla.com/en-US/firefox/central/ tour page] ===
===Perform-a-task videos - updated for Fx4===
'''Timeline: Complete by 2011-03-15'''
*[https://support.mozilla.com/en-US/kb/Private%20Browsing Private Browsing] - turning Private Browsing on and off.
*{{done|[https://support.mozilla.com/en-US/kb/Private%20Browsing Private Browsing]}} - turning Private Browsing on and off with an example of why you'd use it.
*[https://support.mozilla.com/en-US/kb/How%20to%20set%20the%20home%20page How to set the home page] - setting a single page and multiple pages as your home page.
*{{done|[https://support.mozilla.com/en-US/kb/Location+bar+autocomplete Location bar autocomplete]}} - This article needs to be updated. Video should be an overview of what can be done with the Awesome Bar. Should include Switch to Tab for Fx 4 users.
*{{done|[https://support.mozilla.com/en-US/kb/Browsing+basics Browsing basics]}} - the article should be rewritten and possibly renamed (maybe Getting started with Firefox). Video should be a overview of basic Firefox usage and it's special features (Awesome bar, Panorama, Sync, etc.). '''Not yet included'''. For Firefox 3.6 users we can use the the video that Howcast produced for us.
*{{done|[https://support.mozilla.com/en-US/kb/what-are-app-tabs What are App Tabs?]}} - A companion video for this article going over what App Tabs are and how to use them.
 
===We'll use these Engagement videos in SUMO articles===
'''Timeline: Complete by 2011-03-15'''
*<u>Intro to the new UI</u> - Engagement has a video planned that goes over the major changes for Firefox 3.6 users upgrading to 4. I'd like to include it on an article that that briefly outlines these changes and links to our Fx 4 documentation like [https://support.mozilla.com/en-US/kb/why-are-tabs-top Why are tabs on top?], [https://support.mozilla.com/en-US/kb/what-happened-status-bar What happened to the status bar?], and [https://support.mozilla.com/en-US/kb/what-happened-bookmarks-toolbar What happened to the bookmarks toolbar?]
*{{done|[https://support.mozilla.com/en-US/kb/getting-started-firefox-mobile Getting started with Firefox for mobile]}} - An article and video that covers basic usage and major features of mobile Firefox.
*{{done|[https://support.mozilla.com/en-US/kb/sync-firefox-between-desktop-and-mobile How do I sync Firefox between my desktop and mobile?]}} - New version of the [http://www.mozilla.com/en-US/mobile/sync/ sync setup video].
*{{done|[https://support.mozilla.com/en-US/kb/find-and-install-add-ons How do I find and install Add-ons?]}}
 
===Other new screencasts===
'''Timeline: Complete by 2011-03-28'''
*{{done|[https://support.mozilla.com/en-US/kb/what-panorama What is Panorama?]}} - A companion video for this article going over what Panorama is and how to use it. '''This video requires Beta 12'''.
*{{done|[https://support.mozilla.com/en-US/kb/How%20to%20set%20the%20home%20page How to set the home page]}} - setting a single page and multiple pages as your home page.
*{{done|[https://support.mozilla.com/en-US/kb/Clear%20Recent%20History Clear Recent History]}} - explain what you can clear with this function.
 
'''Timeline: These videos will be created as time permits'''
*[https://support.mozilla.com/en-US/kb/what-firefox-sync What is Firefox Sync?] - Overview of what Sync is and how you can use it.
*[https://support.mozilla.com/en-US/kb/Installing%20the%20Flash%20plugin Installing the Flash plugin] - show process that doesn't include the ADM.
*[https://support.mozilla.com/en-US/kb/Installing%20the%20Flash%20plugin Installing the Flash plugin] - show process that doesn't include the ADM.
*[https://support.mozilla.com/en-US/kb/Clear%20Recent%20History Clear Recent History] - explain what you can clear with this function.
*[https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync How do I add a device to Firefox Sync?] - Video explaining how to use the new easy set up feature. Should show finding the set up code on an Android device, iPhone and another installation of Firefox.
*[https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache How to clear the cache] - use Clear recent history to clear the cache
*[https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache How to clear the cache] - use Clear recent history to clear the cache
*[https://support.mozilla.com/en-US/kb/Enabling+and+disabling+cookies Enabling and disabling cookies] - show where the checkbox is in the options panel
*[https://support.mozilla.com/en-US/kb/Enabling+and+disabling+cookies Enabling and disabling cookies] - show where the checkbox is in the options panel
*[https://support.mozilla.com/en-US/kb/Updating Firefox Updating Firefox] - explain that auto-update checking is on, how to change it, how to check manually
*[https://support.mozilla.com/en-US/kb/Updating+Firefox Updating Firefox] - explain that auto-update checking is on, how to change it, how to check manually
*[https://support.mozilla.com/en-US/kb/How+to+make+Firefox+the+default+browser How to make Firefox the default browser] - how to recheck this setting
*[https://support.mozilla.com/en-US/kb/How+to+make+Firefox+the+default+browser How to make Firefox the default browser] - how to recheck this setting
*[https://support.mozilla.com/en-US/kb/Deleting+cookies Deleting cookies] - use clear recent history to delete cookies and show how to delete single cookies.
*[https://support.mozilla.com/en-US/kb/Deleting+cookies Deleting cookies] - use clear recent history to delete cookies and show how to delete single cookies.
===New overview/tutorial videos===
*[https://support.mozilla.com/en-US/kb/Location+bar+autocomplete Location bar autocomplete] - This article needs to be updated and renamed to Awesome Bar. Video should be an overview of what can be done with the Awesome Bar. Should include Switch to Tab for Fx 4 users. Article will give step-by-step details including advanced stuff removing results and filtering for tags.
*[https://support.mozilla.com/en-US/kb/Browsing+basics Browsing basics] - the article should be rewritten and possibly renamed (maybe Getting started with Firefox). Video should be a overview of basic Firefox usage and it's special features (Awesome bar, Panorama, Sync, etc.). Engagement has a similar video planned. This one may include more things but can possible share content with the video from Engagement. For Firefox 3.6 users we can use the the video that Howcast produced for us.
*<u>What's changed in Firefox 4</u> - Engagement has a video planned that goes over the major changes for Firefox 3.6 users upgrading to 4. I'd like to include it on an article that that briefly outlines these changes and links to our Fx 4 documentation like [https://support.mozilla.com/en-US/kb/why-are-tabs-top Why are tabs on top?], [https://support.mozilla.com/en-US/kb/what-happened-status-bar What happened to the status bar?], and [https://support.mozilla.com/en-US/kb/what-happened-bookmarks-toolbar What happened to the bookmarks toolbar?]
*[https://support.mozilla.com/en-US/kb/what-are-app-tabs What are App Tabs?]
*[https://support.mozilla.com/en-US/kb/what-panorama What is Panorama?]
*[https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync How do I add a device to Firefox Sync?]
*[https://support.mozilla.com/en-US/kb/Customizing+Firefox+with+add-ons Customizing Firefox with add-ons] - Video going over how to use the new Add-on manager to find and install Extensions and Personas. This is a possible collaboration with Engagement.
*[https://support.mozilla.com/en-US/kb/Customizing+Firefox+with+add-ons Customizing Firefox with add-ons] - Video going over how to use the new Add-on manager to find and install Extensions and Personas. This is a possible collaboration with Engagement.
*[https://support.mozilla.com/en-US/kb/find-and-install-add-ons How do I find and install Add-ons?] - For mobile - video overview of how to find and install extensions and personas for mobile Firefox. This is a possible collaboration with Engagement.
*<u>Meet Firefox for mobile</u> - An article and video that covers basic usage and major features of mobile Firefox. This is a possible collaboration with Engagement.


==Firefox Sync Start Page==
==Firefox Sync Start Page==
'''Timeline: Complete by 2011-02-28'''
'''Timeline: Complete by 2011-03-28'''
*Mockup contents
*{{done|Mockup contents}}
*File bug to create special page
*{{done|File bug to create special page}} [https://bugzilla.mozilla.org/show_bug.cgi?id=637334 (Bug 637334)]
*Add content and create templates
*{{done|Add content and create templates}} ([https://support.mozilla.com/sync Page])
*Work with Kadir to get them localized
*Work with Kadir to get them localized


==Firefox Home Start Page==
==Firefox Home Start Page==
'''Timeline: Complete by 2011-02-28'''
'''Timeline: Complete by 2011-03-28'''
*Mockup contents
*{{done|Mockup contents}}
*File bug to create special page
*{{done|File bug to create special page}} [https://bugzilla.mozilla.org/show_bug.cgi?id=607988 (Bug 607988)]
*Add content and create templates
*{{done|Add content and create templates}} ([https://support.mozilla.com/firefox-home Page])
*Work with Kadir to get them localized
*Work with Kadir to get them localized


==Re-write Troubleshooting Articles==
==Re-write Top Troubleshooting Articles==
'''Timeline: Complete by 2011-03-25'''
'''Timeline: Complete by 2011-03-28'''
*Firefox crashes
*Managing profiles
*Managing profiles
*Firefox will not start
*Error loading web sites
*Safe Mode
*{{done|Basic Troubleshooting}}
*Troubleshooting extensions and themes
*Troubleshooting extensions and themes
*Firefox crashes
 
*Troubleshooting plugins
==Update Mobile Articles==
*Firefox hangs
'''Timeline: Complete by 2011-03-21'''
*Error loading web sites
*{{done|New screenshots}}
*Firefox cannot load websites but other programs can
*{{done|Instructions for Android Marketplace}}
*Recovering important data from an old profile
*{{done|Recommended Add-ons}}
*Warning Unresponsive script
*Cannot connect after upgrading Firefox
*No programs can load websites


==Add Mobile Troubleshooting Articles==
==Add Mobile Troubleshooting Articles==
'''Timeline: Complete by 2011-03-25'''
'''Timeline: Complete by 2011-03-21'''
*Continue to monitor the forums and identifying major issues
*{{done|No Flash support}}
**Problems with the Android Marketplace
*{{done|Swiftkey crash}}
**Problems with Sync
**Problems installing and upgrading


==KB Typography Improvements==
==KB Typography Improvements==
'''Timeline: Complete by 2011-03-25'''
{{drop|<strike>'''Timeline: Complete by 2011-03-25'''</strike>
*Mockup changes on my server
<strike>*Mockup changes on my server</strike>
*File bug with proposed css and html changes
<strike>*File bug with proposed css and html changes</strike>}}

Latest revision as of 14:10, 31 March 2011

Update Desktop Articles for Fx4

Timeline: Complete by 2011-03-15

Screencasts

These will be used in Engagement's Firefox tour page

Timeline: Complete by 2011-03-15

  • [DONE] Private Browsing - turning Private Browsing on and off with an example of why you'd use it.
  • [DONE] Location bar autocomplete - This article needs to be updated. Video should be an overview of what can be done with the Awesome Bar. Should include Switch to Tab for Fx 4 users.
  • [DONE] Browsing basics - the article should be rewritten and possibly renamed (maybe Getting started with Firefox). Video should be a overview of basic Firefox usage and it's special features (Awesome bar, Panorama, Sync, etc.). Not yet included. For Firefox 3.6 users we can use the the video that Howcast produced for us.
  • [DONE] What are App Tabs? - A companion video for this article going over what App Tabs are and how to use them.

We'll use these Engagement videos in SUMO articles

Timeline: Complete by 2011-03-15

Other new screencasts

Timeline: Complete by 2011-03-28

  • [DONE] What is Panorama? - A companion video for this article going over what Panorama is and how to use it. This video requires Beta 12.
  • [DONE] How to set the home page - setting a single page and multiple pages as your home page.
  • [DONE] Clear Recent History - explain what you can clear with this function.

Timeline: These videos will be created as time permits

Firefox Sync Start Page

Timeline: Complete by 2011-03-28

  • [DONE] Mockup contents
  • [DONE] File bug to create special page (Bug 637334)
  • [DONE] Add content and create templates (Page)
  • Work with Kadir to get them localized

Firefox Home Start Page

Timeline: Complete by 2011-03-28

  • [DONE] Mockup contents
  • [DONE] File bug to create special page (Bug 607988)
  • [DONE] Add content and create templates (Page)
  • Work with Kadir to get them localized

Re-write Top Troubleshooting Articles

Timeline: Complete by 2011-03-28

  • Firefox crashes
  • Managing profiles
  • Error loading web sites
  • [DONE] Basic Troubleshooting
  • Troubleshooting extensions and themes

Update Mobile Articles

Timeline: Complete by 2011-03-21

  • [DONE] New screenshots
  • [DONE] Instructions for Android Marketplace
  • [DONE] Recommended Add-ons

Add Mobile Troubleshooting Articles

Timeline: Complete by 2011-03-21

  • [DONE] No Flash support
  • [DONE] Swiftkey crash

KB Typography Improvements

[DROPPED] Timeline: Complete by 2011-03-25 *Mockup changes on my server *File bug with proposed css and html changes

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