Support/Goals/SUMO-KPI-dashboard: Difference between revisions
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| Line 10: | Line 10: | ||
* Implement KPIs | * Implement KPIs | ||
** by SUMOdev | ** by SUMOdev | ||
# Number of visitors for the site | |||
# % of people who vote “yes, I was helped” on our exit survey | |||
# Helpfulness of KB articles and Forum (“yes”/total votes for both) | |||
# % of people searching who click on an item on the search results page (CTR) | |||
# % of non-english speakers that hit a localized article <br> | |||
# % of questions that get an action within 72 hours | |||
# % of threads that have answer marked as a solution<br> | |||
# Number of active contributors to the English KB | |||
# Number of active contributors to the non-English KB | |||
# Number of active AoA contributors | |||
# Number of active forum contributors | |||
==How do we know it's done?== | ==How do we know it's done?== | ||
Revision as of 10:20, 24 January 2012
Purpose
Track SUMO KPI and display them in the most effective way
Project plan
- Define KPIs
- Gather requirements for KPIs
- with Cheng, Ibai
- Gather resources to implement KPIs
- with Ricky
- Implement KPIs
- by SUMOdev
- Number of visitors for the site
- % of people who vote “yes, I was helped” on our exit survey
- Helpfulness of KB articles and Forum (“yes”/total votes for both)
- % of people searching who click on an item on the search results page (CTR)
- % of non-english speakers that hit a localized article
- % of questions that get an action within 72 hours
- % of threads that have answer marked as a solution
- Number of active contributors to the English KB
- Number of active contributors to the non-English KB
- Number of active AoA contributors
- Number of active forum contributors
How do we know it's done?
- We have a way to request a value for every single KPI
Schedule
Estimated time: 2 month
- Define KPIs: January 1 - January 14
- Gather requirements: January 1 - January 14
- Implementaton: January 14 - February 30
Blocked
NO
Notes
Next step: