Support/Goals/SUMO-KPI-dashboard: Difference between revisions

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** by SUMOdev
** by SUMOdev


# Number of visitors for the site
KPIs to be implemented
# % of people who vote “yes, I was helped” on our exit survey
1. Number of visitors for the site (Sprint 3)
# Helpfulness of KB articles and Forum (“yes”/total votes for both)
2. % of people who vote “yes, I was helped” on our exit survey (Sprint 4)
# % of people searching who click on an item on the search results page (CTR)
3. Helpfulness of KB articles and Forum (“yes”/total votes for both) (Sprint 2)
# % of non-english speakers that hit a localized article <br>
4.% of people searching who click on an item on the search results page (CTR) (Sprint 2)
# % of questions that get an action within 72 hours
5.% of non-english speakers that hit a localized article (Sprint 4)
# % of threads that have answer marked as a solution<br>
 
# Number of active contributors to the English KB
6. % of questions that get an action within 72 hours (Sprint 2)
# Number of active contributors to the non-English KB
7. % of threads that have answer marked as a solution (Sprint 1)
# Number of active AoA contributors
 
# Number of active forum contributors
8. Number of active contributors to the English KB (Sprint 3)
9. Number of active contributors to the non-English KB (Sprint 3)
10. Number of active AoA contributors (Sprint 3)
11. Number of active forum contributors (Sprint 3)


==How do we know it's done?==
==How do we know it's done?==

Revision as of 10:22, 24 January 2012

Purpose

Track SUMO KPI and display them in the most effective way

Project plan

  • Define KPIs
  • Gather requirements for KPIs
    • with Cheng, Ibai
  • Gather resources to implement KPIs
    • with Ricky
  • Implement KPIs
    • by SUMOdev

KPIs to be implemented 1. Number of visitors for the site (Sprint 3) 2. % of people who vote “yes, I was helped” on our exit survey (Sprint 4) 3. Helpfulness of KB articles and Forum (“yes”/total votes for both) (Sprint 2) 4.% of people searching who click on an item on the search results page (CTR) (Sprint 2) 5.% of non-english speakers that hit a localized article (Sprint 4)

6. % of questions that get an action within 72 hours (Sprint 2) 7. % of threads that have answer marked as a solution (Sprint 1)

8. Number of active contributors to the English KB (Sprint 3) 9. Number of active contributors to the non-English KB (Sprint 3) 10. Number of active AoA contributors (Sprint 3) 11. Number of active forum contributors (Sprint 3)

How do we know it's done?

  • We have a way to request a value for every single KPI

Schedule

Estimated time: 2 month

  • Define KPIs: January 1 - January 14
  • Gather requirements: January 1 - January 14
  • Implementaton: January 14 - February 30

Blocked

NO

Notes

Next step:

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