Support/Goals/SUMO-KPI-dashboard: Difference between revisions
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** by SUMOdev | ** by SUMOdev | ||
KPIs to be implemented | '''KPIs to be implemented''' | ||
1. Number of visitors for the site (Sprint 3) | 1. Number of visitors for the site (Sprint 3)<br> | ||
2. % of people who vote “yes, I was helped” on our exit survey (Sprint 4) | 2. % of people who vote “yes, I was helped” on our exit survey (Sprint 4)<br> | ||
3. Helpfulness of KB articles and Forum (“yes”/total votes for both) (Sprint 2) | 3. Helpfulness of KB articles and Forum (“yes”/total votes for both) (Sprint 2)<br> | ||
4.% of people searching who click on an item on the search results page (CTR) (Sprint 2) | 4.% of people searching who click on an item on the search results page (CTR) (Sprint 2)<br> | ||
5.% of non-english speakers that hit a localized article (Sprint 4) | 5.% of non-english speakers that hit a localized article (Sprint 4)<br> | ||
<br> | |||
6. % of questions that get an action within 72 hours (Sprint 2) | 6. % of questions that get an action within 72 hours (Sprint 2)<br> | ||
7. % of threads that have answer marked as a solution (Sprint 1) | 7. % of threads that have answer marked as a solution (Sprint 1)<br> | ||
<br> | |||
8. Number of active contributors to the English KB (Sprint 3) | 8. Number of active contributors to the English KB (Sprint 3)<br> | ||
9. Number of active contributors to the non-English KB (Sprint 3) | 9. Number of active contributors to the non-English KB (Sprint 3)<br> | ||
10. Number of active AoA contributors (Sprint 3) | 10. Number of active AoA contributors (Sprint 3)<br> | ||
11. Number of active forum contributors (Sprint 3) | 11. Number of active forum contributors (Sprint 3)<br> | ||
==How do we know it's done?== | ==How do we know it's done?== | ||
Revision as of 10:24, 24 January 2012
Purpose
Track SUMO KPI and display them in the most effective way
Project plan
- Define KPIs
- Gather requirements for KPIs
- with Cheng, Ibai
- Gather resources to implement KPIs
- with Ricky
- Implement KPIs
- by SUMOdev
KPIs to be implemented
1. Number of visitors for the site (Sprint 3)
2. % of people who vote “yes, I was helped” on our exit survey (Sprint 4)
3. Helpfulness of KB articles and Forum (“yes”/total votes for both) (Sprint 2)
4.% of people searching who click on an item on the search results page (CTR) (Sprint 2)
5.% of non-english speakers that hit a localized article (Sprint 4)
6. % of questions that get an action within 72 hours (Sprint 2)
7. % of threads that have answer marked as a solution (Sprint 1)
8. Number of active contributors to the English KB (Sprint 3)
9. Number of active contributors to the non-English KB (Sprint 3)
10. Number of active AoA contributors (Sprint 3)
11. Number of active forum contributors (Sprint 3)
How do we know it's done?
- We have a way to request a value for every single KPI
Schedule
Estimated time: 2 month
- Define KPIs: January 1 - January 14
- Gather requirements: January 1 - January 14
- Implementaton: January 14 - February 30
Blocked
Partially blocked on wrong webtrends data (solution expected till February 6th)
Notes
Next step:
- Define L10n KPI