Support/Goals/SUMO-KPI-dashboard: Difference between revisions
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==Purpose== | ==Purpose== | ||
Track SUMO KPI and display them in the most effective way | Track SUMO KPI and display them in the most effective way. KPI stands for [http://en.wikipedia.org/wiki/Key_performance_indicator Key Performance Indicator]. An easily accessible KPI dashboard will align our actions and decisions towards reaching the set targets. | ||
==Project plan== | ==Project plan== | ||
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** by SUMOdev | ** by SUMOdev | ||
'''KPIs to be implemented''' <br> | |||
1. Number of visitors for the site (Sprint 4)<br> | |||
2. % of people who vote “yes, I was helped” on our exit survey (Sprint 7?)<br> | |||
3. Helpfulness of KB articles and Forum (“yes”/total votes for both) (Sprint 2)<br> | |||
4.% of people searching who click on an item on the search results page (CTR) (Sprint 2)<br> | |||
5.% of non-english speakers that hit a localized article (Sprint 4)<br> | |||
<br> | |||
6. % of questions that get an action within 72 hours (Sprint 2)<br> | |||
7. % of threads that have answer marked as a solution (Sprint 1)<br> | |||
<br> | |||
8. Number of active contributors to the English KB (Sprint 3)<br> | |||
9. Number of active contributors to the non-English KB (Sprint 3)<br> | |||
10. Number of active AoA contributors (Sprint 4)<br> | |||
11. Number of active forum contributors (Sprint 3)<br> | |||
==How do we know it's done?== | ==How do we know it's done?== | ||
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* Define KPIs: January 1 - January 14 | * Define KPIs: January 1 - January 14 | ||
* Gather requirements: January 1 - January 14 | * Gather requirements: January 1 - January 14 | ||
* Implementaton: January 14 - | * Implementaton: January 14 - March 15 | ||
===Blocked=== | ===Blocked=== | ||
Blocked on survey. | |||
==Notes== | ==Notes== | ||
Next step: | Next step: | ||
* | * waiting for survey plan from Gregg | ||
Latest revision as of 11:09, 13 March 2012
Purpose
Track SUMO KPI and display them in the most effective way. KPI stands for Key Performance Indicator. An easily accessible KPI dashboard will align our actions and decisions towards reaching the set targets.
Project plan
- Define KPIs
- Gather requirements for KPIs
- with Cheng, Ibai
- Gather resources to implement KPIs
- with Ricky
- Implement KPIs
- by SUMOdev
KPIs to be implemented
1. Number of visitors for the site (Sprint 4)
2. % of people who vote “yes, I was helped” on our exit survey (Sprint 7?)
3. Helpfulness of KB articles and Forum (“yes”/total votes for both) (Sprint 2)
4.% of people searching who click on an item on the search results page (CTR) (Sprint 2)
5.% of non-english speakers that hit a localized article (Sprint 4)
6. % of questions that get an action within 72 hours (Sprint 2)
7. % of threads that have answer marked as a solution (Sprint 1)
8. Number of active contributors to the English KB (Sprint 3)
9. Number of active contributors to the non-English KB (Sprint 3)
10. Number of active AoA contributors (Sprint 4)
11. Number of active forum contributors (Sprint 3)
How do we know it's done?
- We have a way to request a value for every single KPI
Schedule
Estimated time: 2 month
- Define KPIs: January 1 - January 14
- Gather requirements: January 1 - January 14
- Implementaton: January 14 - March 15
Blocked
Blocked on survey.
Notes
Next step:
- waiting for survey plan from Gregg