Support/VideoContest

General Description

The Firefox Support Video Contest is a project aiming to make support.mozilla.com using video screencasts for the majority of the knowledge base articles. This will result in better support for our Firefox users. A nice side-effect of this project is that both the community (our potential contributors) and the end-users will become more aware of support.mozilla.com.

The contest will be announced on the SUMO blog, the Mozilla blog, SFX, and personal blogs. We will also keep the attention up by continuously blogging about the status of the contest.

[[1]]

Overall Goals

• Get at least 50 screencasts for the Knowledge Base articles.
• Define a quality standard for how to use screencasts in our articles.
• Make support.mozilla.com better known to our community and users.

The Plan

We should start by making a few videos ourselves first and present that on the contest site as examples of what we're looking for. "This is what we made ourselves when playing around with the screencast software. You think you can do better than this?"

Technical Requirements

We can either do it the simple way, or the cool way. Therefore, this document contains the minimum requirements as well as optional, extra requirements.

Minimum requirements

• A main contest page with
  • Project description
  • A large button to participate in the contest with e.g. the text "Create your own videos!"
  • Two or three "featured" submissions. We could handle this manually by editing the page. (Lucy pointed out that this might not be possible for legal reasons)
  • (See simple mockup of page [2])
• A submission form for contest participants with the following fields:
  • Name
  • E-mail address
  • URL/title of article the screencast is for.
  • URL of the actual screencast.