Mozilla QA Community:Software Update:FAQ: Difference between revisions

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== Software Update Testing FAQ ==
== Software Update Testing FAQ ==


Q: I ran "Check for Updates..." from the Help Menu and got a dialog box with AUS: Update XML file not found (404) in bold letters. Why did the check for updates give this message?
'''Beginning with the 8-25 builds, if you download nightly Firefox and Thunderbird builds (both the branch and trunk) you will automatically be updated to the latest build. If you wish to opt out of this and you don't want to be updated, go into your Preferences and change the pref to "Ask me what I want to do."'''


A: The current server doesn't work the Deer Park update service.  For testing purposes you have to point Deer Park to a specific test server. -Enter about:config in your URL bar.
----
-Search for app.update.url, then modify the value from https://aus.mozilla.org/update2/0/%PRODUCT%/%VERSION%/%BUILD_ID%/%BUILD_TARGET%/%LOCALE%/update.xml to
https://aus-staging.mozilla.org:8711/update2/0/%PRODUCT%/%VERSION%/%BUILD_ID%/%BUILD_TARGET%/%LOCALE%/update.xml
-Now run the manual update.


 
Q: I ran "Check for Updates..." from the Help Menu and got a dialog box with AUS: Update XML file not found (404) in bold letters. I clicked on the link http://www.mozilla.org/update/ so I could go manually download the update. Why did it take me to a Mozilla page saying 403: Access Forbidden?
Q: I ran "Check for Updates..." from the Help Menu and got a dialog box with AUS: Update XML file not found (404) in bold letters. I clicked on the link http:/www.mozilla.org/update so I could go manually download the update. Why did it take me to a Mozilla page saying 403: Access Forbidden?


A: Please see bug: https://bugzilla.mozilla.org/show_bug.cgi?id=301321 The developers are in the process of deciding what that link should do.
A: Please see bug: https://bugzilla.mozilla.org/show_bug.cgi?id=301321 The developers are in the process of deciding what that link should do.


Q: I'm seeing a certificates warning and domain name mismatch dialog when running Software Update on the test server.  Is this server secure?
----
 
A: Yes, the warning and dialogs are expected because the server isn't configured with the correct cert.  Just grant permission in the dialogs and the update will proceed as expected.  This will not be a problem when update goes "Live" to the public. Please see bug:
https://bugzilla.mozilla.org/show_bug.cgi?id=304286
 


Q: Auto-update progress in the Help menu appears to be spinning forever.
Q: Auto-update progress in the Help menu appears to be spinning forever.
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A: Auto-update is design to incrementally download the available update in the background over an extended period of time. (approx. 90 minutes of Deer Park uptime) The developers did this to save user bandwidth and server load.
A: Auto-update is design to incrementally download the available update in the background over an extended period of time. (approx. 90 minutes of Deer Park uptime) The developers did this to save user bandwidth and server load.


Q: I am seeing a confusing in the update dialog; "Deer Park was unable to verify the integrity of the incremental update it
----
 
Q: I am seeing a confusing message in the update dialog; "Deer Park was unable to verify the integrity of the incremental update it
downloaded ...."
downloaded ...."


A: Please see bug: https://bugzilla.mozilla.org/show_bug.cgi?id=305321 This is happening because the update is found before all of the needed files are available on the mirror.  What a while a try again, later.
A: Please see bug: https://bugzilla.mozilla.org/show_bug.cgi?id=305321 This is happening because the update is found before all of the needed files are available on the mirror.  Wait a while and try again later.
 
 


== '''Other Known Bugs''' ==
== '''Other Known Bugs''' ==
-https://bugzilla.mozilla.org/show_bug.cgi?id=288054
* https://bugzilla.mozilla.org/show_bug.cgi?id=288054 <br> Unchecking "Allow web sites to install software" causes software update to hang
Unchecking "Allow web sites to install software" causes software update to hang
*https://bugzilla.mozilla.org/show_bug.cgi?id=304454 <br> software update does not start from where it left off if the Internet connection gets disconnected
*https://bugzilla.mozilla.org/show_bug.cgi?id=303915 <br> Hiding the Software Update window when there are no other windows open closes the application
*https://bugzilla.mozilla.org/show_bug.cgi?id=303598 <br> Software update fails if NtfsDisable8dot3NameCreation set to 1
*https://bugzilla.mozilla.org/show_bug.cgi?id=302949 <br> [Linux]Applying updates status dialog is windowless
*https://bugzilla.mozilla.org/show_bug.cgi?id=300922 <br> No way to cancel update download once it has begun.
*https://bugzilla.mozilla.org/show_bug.cgi?id=302062 <br> Comprehensive log of updates


-https://bugzilla.mozilla.org/show_bug.cgi?id=304454
== '''Other Known Issues''' ==
software update does not start from where it left off if the Internet connection gets disconnected


-https://bugzilla.mozilla.org/show_bug.cgi?id=303915
*Clicking on the "Details" button doesn't currently show anything
Hiding the Software Update window when there are no other windows open closes the application
*Clicking on "Show Update History" in Preferences doesn't currently show anything in Firefox.  This is because of the following:  
**"version transition update" means a change from version 1.1 to 1.2, for example. The version of the trunk, development version of firefox is 1.0+, and that doesn't change from nightly build to nightly build. As a result, when you update firefox from one nightly to the next, it does not record it in the update history UI.


-https://bugzilla.mozilla.org/show_bug.cgi?id=303598
== '''How to access about:config in Thunderbird''' ==
Software update fails if NtfsDisable8dot3NameCreation set to 1


-https://bugzilla.mozilla.org/show_bug.cgi?id=302949
*Go to Tools | Options | Advanced
[Linux]Applying updates status dialog is windowless
*Click on the General Tab
*Click on the Config Editor button to access about:config

Latest revision as of 12:01, 16 October 2006

Software Update Testing FAQ

Beginning with the 8-25 builds, if you download nightly Firefox and Thunderbird builds (both the branch and trunk) you will automatically be updated to the latest build. If you wish to opt out of this and you don't want to be updated, go into your Preferences and change the pref to "Ask me what I want to do."

Q: I ran "Check for Updates..." from the Help Menu and got a dialog box with AUS: Update XML file not found (404) in bold letters. I clicked on the link http://www.mozilla.org/update/ so I could go manually download the update. Why did it take me to a Mozilla page saying 403: Access Forbidden?

A: Please see bug: https://bugzilla.mozilla.org/show_bug.cgi?id=301321 The developers are in the process of deciding what that link should do.

Q: Auto-update progress in the Help menu appears to be spinning forever.

A: Auto-update is design to incrementally download the available update in the background over an extended period of time. (approx. 90 minutes of Deer Park uptime) The developers did this to save user bandwidth and server load.

Q: I am seeing a confusing message in the update dialog; "Deer Park was unable to verify the integrity of the incremental update it downloaded ...."

A: Please see bug: https://bugzilla.mozilla.org/show_bug.cgi?id=305321 This is happening because the update is found before all of the needed files are available on the mirror. Wait a while and try again later.

Other Known Bugs

Other Known Issues

  • Clicking on the "Details" button doesn't currently show anything
  • Clicking on "Show Update History" in Preferences doesn't currently show anything in Firefox. This is because of the following:
    • "version transition update" means a change from version 1.1 to 1.2, for example. The version of the trunk, development version of firefox is 1.0+, and that doesn't change from nightly build to nightly build. As a result, when you update firefox from one nightly to the next, it does not record it in the update history UI.

How to access about:config in Thunderbird

  • Go to Tools | Options | Advanced
  • Click on the General Tab
  • Click on the Config Editor button to access about:config
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