Support:Sprint: Difference between revisions
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{{SUMONavbar}}<br> | |||
= SUMO Day = | = SUMO Day = | ||
SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users. | SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users. | ||
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=== Why === | === Why === | ||
Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy! | Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy! | ||
=== What's in it for you === | === What's in it for you === | ||
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=== Interested in finding out more? === | === Interested in finding out more? === | ||
Please contact | Please contact Kiki [mailto:rkelimutu@mozilla.com] | ||
=== Sprint template === | |||
Please create a copy of [[Support:Sprint Template|this template]] to create a new sprint page. | |||
==Past Events == | ==Past Events == | ||
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{| class="wikitable" | {| class="wikitable" | ||
|- | |- | ||
! Firefox Release !! Wiki page !! Splash page | ! Firefox Release !! Wiki page !! Splash page !! Trello page | ||
|- | |||
| Firefox 70 || - || https://events.mozilla.org/firefox70sumosprint || https://trello.com/b/2EnqJSeI/firefox-70-sumo-sprint | |||
|- | |||
| Firefox 69 || - || https://events.mozilla.org/firefox69sumosprint || https://trello.com/b/Y7hnOQAf/firefox-69-sumo-sprint | |||
|- | |- | ||
| Firefox | | Firefox 68 || - || https://events.mozilla.org/firefox68sumosprint || https://trello.com/b/GA1dOMBo/firefox-68-sumo-sprint | ||
|- | |- | ||
| Firefox | | Firefox 67 || - || https://events.mozilla.org/firefox67sumosprint || https://trello.com/b/i8nEx9M9/firefox-67-sumo-sprint | ||
|- | |- | ||
| Firefox 63 || [[Support/SUMO_day/Firefox_63_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_63_SUMO_Day]] || https://sumodayfirefox63.splashthat.com/ | | Firefox 66 || - || https://events.mozilla.org/firefox66supportsprint || https://trello.com/b/Ic3kNDXp/sumo-sprint-firefox-66 | ||
|- | |||
| Firefox 65 || [[Support/SUMO_day/Firefox_65_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_65_SUMO_Day]] || https://events.mozilla.org/firefox65supportsprint || https://trello.com/b/mKNnRwGx/sumo-sprint-firefox-65 | |||
|- | |||
| Firefox 64 || [[Support/SUMO_day/Firefox_64_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_64_SUMO_Day]] || [https://events.mozilla.org/firefox64sumoweeksprint https://events.mozilla.org/firefox64sumoweeksprint] || https://trello.com/b/dRyQWuko/sumo-week-firefox-64 | |||
|- | |||
| Firefox 63 || [[Support/SUMO_day/Firefox_63_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_63_SUMO_Day]] || https://sumodayfirefox63.splashthat.com/ || https://trello.com/b/GFVvmofb/mozilla-social-support | |||
|- | |- | ||
| Firefox 62 || [[Support/SUMO_day/Firefox_62_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_62_SUMO_Day]] || | | Firefox 62 || [[Support/SUMO_day/Firefox_62_SUMO_Day|https://wiki.mozilla.org/Support/SUMO_day/Firefox_62_SUMO_Day]] || | ||
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| Firefox 48 || [https://docs.google.com/presentation/d/1S_jDFlHV1qRKp3LKcEC6-bWE5X9VpZ-Id3knmni5xZo/edit#slide=id.g1544f27c5e_0_0 Results] || | | Firefox 48 || [https://docs.google.com/presentation/d/1S_jDFlHV1qRKp3LKcEC6-bWE5X9VpZ-Id3knmni5xZo/edit#slide=id.g1544f27c5e_0_0 Results] || | ||
|} | |} | ||
[[Category:Support]] | |||
Latest revision as of 14:28, 18 April 2024
Main | About | Join SUMO | Meet the team | Releases information | Meetings | Blog | Resources
SUMO Day
SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users.
Why
Hundreds of users post questions every day on the Mozilla support forums. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy!
What's in it for you
- Get the chance to interact with our users and their issues
- Get more in-depth knowledge about Mozilla products and the cool stuff you can do.
- Test your Firefox knowledge and people skills. Can you educate your granny on how profiles work?
- Make some people happy from the comfort of your couch! There's nothing like a happy Firefox user thanking you for making his day!
- Have some fun hanging out with the SUMO community on IRC #sumo and get to know us! We're an awesome bunch!
Warning: Answering questions can be addictive!
Interested in finding out more?
Please contact Kiki [1]
Sprint template
Please create a copy of this template to create a new sprint page.