ReleaseEngineering/How To/Request That a Machine Be Reimaged: Difference between revisions

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(Updated instructions on how to request a re-image for a HW machine)
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=== Linux ===
=== Linux ===
https://mana.mozilla.org/wiki/display/DC/How+To+Reimage+Releng+iX+and+HP+Linux+Machines for linux
https://mana.mozilla.org/wiki/display/DC/How+To+Reimage+Releng+iX+and+HP+Linux+Machines for linux
=== Pandas ===
https://wiki.mozilla.org/ReleaseEngineering/Mozpool/How_To_Use_the_Mozpool_Web_UI#re-image_a_device_I.27ve_already_requested


=== Other / if all else fails ===
=== Other / if all else fails ===
If all else fails, and the above instructions do not help you:
If all else fails, and the above instructions do not help you:
* make sure the slave is disabled in slavealloc
* [https://bugzilla.mozilla.org/enter_bug.cgi?component=Server%20Operations:%20DCOps&product=mozilla.org&short_desc=please%20reimage%20SLAVE File a bug to reimage the machine], mark it as blocking the slave's problem tracking bug.
* [https://bugzilla.mozilla.org/enter_bug.cgi?component=Server%20Operations:%20DCOps&product=mozilla.org&short_desc=please%20reimage%20SLAVE File a bug to reimage the machine], mark it as blocking the slave's problem tracking bug.
* If a releng bug doesn't already exist for the slave, file a new one to bring the slave back into production, e.g., 'set up re-imaged slave talos-r3-slave99'.  Make the server operations bug block the releng bug.
* after being re-imaged, do another check to make sure the machine is in a good shape (e.g it's accessible, has a proper resolution, etc)
* Add the slave to the slave tracking spreadsheet with a link to the appropriate bug.
* finally, re-enable it in slavealloc and reboot it.
 
== Post Imaging Steps ==
 
* Check [[PostImage]] on what IT should be doing after imaging to verify it got done.
* Follow the instructions on how to [[ReleaseEngineering/How_To/Set_Up_a_Freshly_Imaged_Slave | set up a freshly imaged slave]].

Revision as of 09:26, 24 November 2017


Slave class specific instructions

So ... off the bat ... RelEng can perform reimages directly. Please only raise a bug to ask RelOps to do it, if the following instructions are not sufficient enough. And in that case, please ask Rel Ops the procedure, so we can update this doc.

Windows

https://mana.mozilla.org/wiki/display/DC/How+To+Reimage+Releng+iX+Windows+Machines

Mac

https://mana.mozilla.org/wiki/pages/viewpage.action?pageId=34014655

Linux

https://mana.mozilla.org/wiki/display/DC/How+To+Reimage+Releng+iX+and+HP+Linux+Machines for linux

Other / if all else fails

If all else fails, and the above instructions do not help you:

  • make sure the slave is disabled in slavealloc
  • File a bug to reimage the machine, mark it as blocking the slave's problem tracking bug.
  • after being re-imaged, do another check to make sure the machine is in a good shape (e.g it's accessible, has a proper resolution, etc)
  • finally, re-enable it in slavealloc and reboot it.
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