Support/Weekly Meetings/Agenda 2018-09-12: Difference between revisions

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=== UPDATES AND ANNOUNCEMENTS ===
=== UPDATES AND ANNOUNCEMENTS ===
==== PRODUCT UPDATES ====
==== PRODUCT UPDATES ====
#  
# 2 crashes - NVIDIA drivers and url bar indexing stopped working in 62
#
# New bugs bug1255488, bug1465787, bug1489099, bug1489214
#
#
   
   
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==== SUPPORT FORUM ====
==== SUPPORT FORUM ====
#
*Thank you for joining SUMO day this week, see you again on Friday!
#
*
#
*Metrics:
*Response Rate 81% for all questions 61% of Firefox Desktop
*Top 10 Viewed threads created 9/3 - 9/11
**[https://support.mozilla.org/en-US/questions/1232565 Unhandled exception at 0x00007FF836A36FB1 (xul.dll) in firefox.exe: 0xC0000005: Access violation reading location 0x0000029F7A02DFDC.] Crash sig js::DecompressStringChunk
**[https://support.mozilla.org/en-US/questions/1232817 I used to have notes on certain bookmarks in the properties of the bookmarks. After the latest automatic update to 62.0, I have lost all the various notes.] Solved: "Export your bookmarks to the HTML format. Descriptions are still there." - alternative add-on bookmark-notes
**[https://support.mozilla.org/de/questions/1232639]
**[https://support.mozilla.org/de/questions/1232639 Sign In] - cannot sign into Firefox on Firefox Focus
**[https://support.mozilla.org/en-US/questions/1232408 Change name on account]
**[https://support.mozilla.org/en-US/questions/1232307 Nothing works to recover bookmarks and history] Solved - new profile
**[https://support.mozilla.org/en-US/questions/1232359 menu bar highlight] Firefox customization Solved in CSS reddit forums (highest bounce rate)
**[https://support.mozilla.org/en-US/questions/1232499 Can't get answer for Error code: SEC_ERROR_UNKNOWN_ISSUER in your FAQ] - certificate of website was set up wrong always use www.ssllabs.com to test the domain certificate.
**[https://support.mozilla.org/en-US/questions/1232318 Firefox Extended Support Release (ESR 52)] ESR no longer supported and neither is XP - ftp site will always have older versions, but no fixes.
**[https://support.mozilla.org/en-US/questions/1232446 When I try to download Firefox ESR 52 version I still get the download of version 60.]
**<!--https://analytics.google.com/analytics/web/#/report/content-pages/a36116321w64136921p65912487/_u.date00=20180826&_u.date01=20180911&explorer-table.filter=~2Fquestions~2F12324*&explorer-table.plotKeys=%5B%5D&explorer-table.rowStart=0&explorer-table.rowCount=50&explorer-graphOptions.selected=analytics.nthDay&_.useg=builtin1,builtin5/-->
*Contributors Active this week:185!
 
      
      
==== SOCIAL SUPPORT ====
==== SOCIAL SUPPORT ====
#
#Please welcome back Gerd, HerbertMoreno, Mkll :D, Mkk, Pravin, Sharath, Selim, Dynisha!
#
#SUMO Day Yesterday and Monday and last week were amazing, thank you for joining! Join again on Friday for another round of troubleshooting tweets.
#
# See any new tags - please add them to the spreadsheet in the [https://docs.google.com/spreadsheets/d/105UYPWdTncoddmdL8rrXGM8uSDUG7XSVLVKzTSJmMMM/edit#gid=0 second sheet]
*Metrics:
** Response rate 271 replies 177 AoA 293 help me (We need some rules to tag more Help Me or some of these threads have way more than one reply! way to go)
**14 active in Reply and 7 Casual Supporters! Way to go!


==== DECISIONS AND ACTION ITEMS ====
==== DECISIONS AND ACTION ITEMS ====


==== FUN ZONE - JOKES, ETC. ====
==== FUN ZONE - JOKES, ETC. ====

Revision as of 00:39, 12 September 2018

Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Read more

Live chat

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

COOL COMMUNITY NEWS OF THE WEEK

  1. Ivory Coast Event https://twitter.com/abbackardiomand/status/991368417910444035
  2. SUMO Day - last day on Friday, but we still need alot of help next week, want to run a sprint?

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

  1. 2 crashes - NVIDIA drivers and url bar indexing stopped working in 62
  2. New bugs bug1255488, bug1465787, bug1489099, bug1489214

PLATFORM UPDATES

KNOWLEDGE BASE AND LOCALIZATION

SUPPORT FORUM


SOCIAL SUPPORT

  1. Please welcome back Gerd, HerbertMoreno, Mkll :D, Mkk, Pravin, Sharath, Selim, Dynisha!
  2. SUMO Day Yesterday and Monday and last week were amazing, thank you for joining! Join again on Friday for another round of troubleshooting tweets.
  3. See any new tags - please add them to the spreadsheet in the second sheet
  • Metrics:
    • Response rate 271 replies 177 AoA 293 help me (We need some rules to tag more Help Me or some of these threads have way more than one reply! way to go)
    • 14 active in Reply and 7 Casual Supporters! Way to go!

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

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