Support/Goals/SUMO-KPI-dashboard

Purpose

Track SUMO KPI and display them in the most effective way

Project plan

• Define KPIs
• Gather requirements for KPIs
  • with Cheng, Ibai
• Gather resources to implement KPIs
  • with Ricky
• Implement KPIs
  • by SUMOdev

KPIs to be implemented 1. Number of visitors for the site (Sprint 3) 2. % of people who vote “yes, I was helped” on our exit survey (Sprint 4) 3. Helpfulness of KB articles and Forum (“yes”/total votes for both) (Sprint 2) 4.% of people searching who click on an item on the search results page (CTR) (Sprint 2) 5.% of non-english speakers that hit a localized article (Sprint 4)

6. % of questions that get an action within 72 hours (Sprint 2) 7. % of threads that have answer marked as a solution (Sprint 1)

8. Number of active contributors to the English KB (Sprint 3) 9. Number of active contributors to the non-English KB (Sprint 3) 10. Number of active AoA contributors (Sprint 3) 11. Number of active forum contributors (Sprint 3)

How do we know it's done?

• We have a way to request a value for every single KPI

Schedule

Estimated time: 2 month

• Define KPIs: January 1 - January 14
• Gather requirements: January 1 - January 14
• Implementaton: January 14 - February 30

Blocked

Partially blocked on wrong webtrends data (solution expected till February 6th)

Notes

Next step:

• Define L10n KPI