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Support: Difference between revisions
→Development: Bugs and Feature Requests: add madalina and roland and link to contributor forum
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== Development: Bugs and Feature Requests == | == Development: Bugs and Feature Requests == | ||
* For over five years, we used our own open source platform, Kitsune. | * For over five years, we used our own open source platform, Kitsune for support. | ||
* Beginning February 2017, we switched from Kitsune to the [https://www.lithium.com/ Lithium software as a service support platform]. | * Beginning February 2017, we switched from Kitsune to the [https://www.lithium.com/ Lithium software as a service support platform]. | ||
* Lithium is not open source and there are no longer software developers employed by Mozilla to work on Lithium or any aspect of support.mozilla.org. | * Lithium is not open source and there are no longer software developers employed by Mozilla to work on Lithium or any aspect of support.mozilla.org. | ||
* If you have a bugs or feature requests (besides #sumo) please either: | * If you have a bugs or feature requests (besides #sumo or if you are a MoCo employee feel free to ping SUMO employees in the mozilla slack) please either: | ||
** If you are comfortable with bugzilla, please file a bug or feature request (product: "support.mozilla.org - Lithium") OR | ** If you are comfortable with bugzilla, please file a bug or feature request (product: "support.mozilla.org - Lithium") OR | ||
** If you are NOT comfortable with bugzilla, please add a thread to the contributor support forum about your bug or feature request. | ** If you are NOT comfortable with bugzilla or unsure in any way, [https://support.mozilla.org/t5/forums/postpage/board-id/contributors please add a thread to the contributor support forum about your bug or feature request]. | ||
** SUMO staff will work with Lithium on feature requests and bugs. If you need something urgently, please contact or needinfo [https://mozillians.org/en-US/u/Madasan/ Madalina Ana] (based in Berlin) or [https://mozillians.org/en-US/u/rolandtanglao/ Roland Tanglao] (based in Vancouver, Canada). | |||
** Please don't send us private messages or emails about bugs or feature requests. | ** Please don't send us private messages or emails about bugs or feature requests. | ||
== Meeting schedule == | == Meeting schedule == | ||
*Wednesdays 09:00 PST [[Support/Weekly_Meetings| Weekly SUMO Community Meetings]] | *Wednesdays 09:00 PST [[Support/Weekly_Meetings| Weekly SUMO Community Meetings]] | ||