Confirmed users
5,365
edits
Support: Difference between revisions
Jump to navigation
Jump to search
how to file bugs and feature requests
(→Contribution areas: mention army of awesome :-)) |
(how to file bugs and feature requests) |
||
| Line 35: | Line 35: | ||
** [[Support/Social|Social Media Support]] - Social media helps Firefox better understand its users. There are about 14,000 questions/comments on Firefox social media platforms every month. More often than not, when people experience issues with Firefox, they tend to share them on Twitter and Facebook before submitting bugs or seeking out solutions from SUMO. We're here to help, share our knowledge and build relationships that will empower our users to get the most out of their Firefox. (We used to do this with the Army of Awesome, we now use a 3rd party social support solution). | ** [[Support/Social|Social Media Support]] - Social media helps Firefox better understand its users. There are about 14,000 questions/comments on Firefox social media platforms every month. More often than not, when people experience issues with Firefox, they tend to share them on Twitter and Facebook before submitting bugs or seeking out solutions from SUMO. We're here to help, share our knowledge and build relationships that will empower our users to get the most out of their Firefox. (We used to do this with the Army of Awesome, we now use a 3rd party social support solution). | ||
== Development: Bugs and Feature Requests == | |||
* For over five years, we used our own open source platform, Kitsune. | |||
* Beginning February 2017, we switched from Kitsune to the [https://www.lithium.com/ Lithium software as a service support platform]. | |||
* Lithium is not open source and there are no longer software developers employed by Mozilla to work on Lithium or any aspect of support.mozilla.org. | |||
* If you have a bugs or feature requests (besides #sumo) please either: | |||
** If you are comfortable with bugzilla, please file a bug or feature request (product: "support.mozilla.org - Lithium") OR | |||
** If you are NOT comfortable with bugzilla, please add a thread to the contributor support forum about your bug or feature request. | |||
** Please don't send us private messages or emails about bugs or feature requests. | |||
== Meeting schedule == | == Meeting schedule == | ||
*Wednesdays 09:00 PST [[Support/Weekly_Meetings| Weekly SUMO Community Meetings]] | *Wednesdays 09:00 PST [[Support/Weekly_Meetings| Weekly SUMO Community Meetings]] | ||
| Line 79: | Line 88: | ||
[https://support.mozilla.org/forums/buddies/710681 If you are stuck, don't know what to do, and need some friendly guidance, '''please click here''' and read this]! | [https://support.mozilla.org/forums/buddies/710681 If you are stuck, don't know what to do, and need some friendly guidance, '''please click here''' and read this]! | ||
=== | === Old development stuff: === | ||
* Mailing list/forum: [http://www.mozilla.org/about/forums/#dev-sumo dev-sumo@lists.mozilla.org] (moderated) | * Mailing list/forum: [http://www.mozilla.org/about/forums/#dev-sumo dev-sumo@lists.mozilla.org] (moderated) | ||
| Line 87: | Line 96: | ||
* [https://kitsune.readthedocs.org/ Kitsune documentation] - includes Kitsune setup guide | * [https://kitsune.readthedocs.org/ Kitsune documentation] - includes Kitsune setup guide | ||
Old Stuff | |||
Old | |||
* [[/Developer Tips|Tips and tricks for developers]] | * [[/Developer Tips|Tips and tricks for developers]] | ||