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Support/Live Chat/Web Client/Kitsune integration: Difference between revisions
Support/Live Chat/Web Client/Kitsune integration (view source)
Revision as of 16:18, 4 May 2010
, 4 May 2010→Java implementation proposal
(Created page with 'Proposal for integrating Live Chat with Kitsune ==Step 1: routing traffic (needs IT approval)== Ajax requests to a backend server is used for all communication to and from Live …') |
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===Java implementation proposal=== | ===Java implementation proposal=== | ||
Fork app.jsp to create | Fork app.jsp to create '''api.jsp''' which will accept the following JSON-encoded variables from Kitsune | ||
* username: the pre-authenticated UTF8 SUMO username | * username: the pre-authenticated UTF8 SUMO username | ||
* template: always "agent" | * template: always "agent" | ||
| Line 27: | Line 27: | ||
*sessionID: session identifier | *sessionID: session identifier | ||
*key: session key | *key: session key | ||
===Kitsune implementation proposal=== | ===Kitsune implementation proposal=== | ||
* When a user launches live chat, get a sessionID and key using a HTTPS request to chat-support.mozilla.com | * When a user launches live chat, get a sessionID and key using a HTTPS request to chat-support.mozilla.com | ||
* Execute the javascript function: app.init(sessionID, key) | * Execute the javascript function: app.init(sessionID, key) | ||