Support/Weekly Meetings/Agenda 2008-06-16: Difference between revisions

no edit summary
No edit summary
No edit summary
Line 19: Line 19:


'''Forums'''
'''Forums'''
* Status?
* Question solved status up and running [http://support.mozilla.com/tiki-view_forum.php?thread_sort_mode=lastPost_desc&forumId=1&time_control=&poster=&issue_solved=solved]
** Not too many marked as answered because it's limited to people who registered to post their question.
*** 1% of all threads marked as solved
*** 11% of all threads started by registered users marked as solved
** Should be a good source of potential KB content
* Brace for Firefox 3 impact
** Quick turnaround on Firefox 3 support articles would be great for reducing questions asked.
** Identify issues for a potential 3.0.1.


'''Live Chat'''
'''Live Chat'''
* Status?
* Status?
103

edits