Support/SUMOdev Meeting Notepad

Tuesday (meeting duration approx. 30-45 minutes) at:

• 9:00 AM PDT
• 12:00 PM EDT
• 18:00 CEST

Phone call details:

• California: 650-903-0800 then extension 91
• Toronto: 416-848-3114 then extension 91
• Toll-free: 800-707-2533 then password 369
• Skype (free): +18007072533 then password 369

Then, enter the conference number: 309#

Please mute your microphone as long as you are not saying anything to prevent feedback and other noise in the conference. Thank you!

irc.mozilla.org: #sumodev

September 4 2008

• Discuss Support:CSAT Implementation Strategy

August 28 2008

• Introduction to John
• Code freeze 0.6.3 scheduled today - push out?
• Discussion of search, see bug 443944
• Customer satisfaction metrics for the KB for 0.7 -- plan?
• Need more memory on LiveChat server - still getting OOM errors
• Roundtable

August 19 2008

• Welcome back and update for our glorious leader
• 0.6.2 ([1]) will go out tonight (bug 451055
• What bugs for 0.6.3? [2] Only 12 in there right now (See 0.7 for further candidates [3])
  • Code freeze 8/28, push 9/2
• New contractor starting next week (John Waller)

August 12 2008

• 0.6.2 freeze Thursday night (8-14, 11.59 PDT)
• 0.6.2 triage [4]
• Roundtable

August 5 2008

• 0.6.1 was successfully pushed.
• Set dates for 0.6.2 (Suggest freeze 8-12 or 8-14)
• Live chat updates from Jive (XSS to be fixed in 3.5.3 < 1 month away, DOS issue will not be fixed).
• 0.6.2 quick triage [5]
• Updating TikiWiki to latest version, and merge stuff upstream [nelson]. Aiming for 0.7 and work will be done in https://svn.mozilla.org/projects/sumo/branches/tiki-upgrade/
• Check Bugs between now and 0.7 to see what we're missing from the forum aspects of the SUMO vision document. Basically:
  • Email notifications, including links to yes, this answered my question and no, it didn't bug 444335
  • Offer various ways for users to keep track of their asked questions, e.g. an Add Bookmark button, an RSS feed, and the e-mail notification system described above. (Feeds in bug 422001, decided against bookmarks, too confusing for users.)
  • Support for forums in different languages. (What's needed here? Create a page of links to localized forums?)
  • Per-post connection to customer satisfaction, meaning the contributor providing the solution to the problem receives karma. (Karma system needs more thought before we can do this one. Tiki has a built in karma system that we should be able to reuse/bend to our needs.)
  • Provide clear, meaningful ways for contributors to filter forum posts based on status (unsolved, unanswered, etc) (bug 444331)

July 28 2008

• No meeting due to Summit

July 21 2008

• 0.6.1 triage and status
• Security bug review
• Roundtable

July 15 2008

• 0.6.1 triage [[6]]
• Scheduling:
  • Subject to IT's approval (due to Summit timing and travel):
  • Code freeze for 0.6.1: Thursday July 24th
  • Push for 0.6.1: Tuesday July 29th
  • We'll aim to be bi-weekly after this.
• Roundtable

July 8 2008

• Triage 0.6.1, 0.6.2, 0.7 and unassigned bugs.

July 1 2008

• Open bugs for 0.6: [[7]]
• Planned code freeze tonight at 11.59pm PDT: after this, no changes to production branch until we're tagged.
• Between freeze and push, QA to verify remaining closed 0.6 bugs.
• Push will occur Weds or Thurs night (dependent on IT)
• Between now and next week: review bugs with Target "--" and see what else needs to go into 0.7. (Theme for 0.7 is forum improvements.)
• Any other items?