Mozilla QA Community:Software Update:FAQ

Software Update Testing FAQ

Q: I ran "Check for Updates..." from the Help Menu and got a dialog box with AUS: Update XML file not found (404) in bold letters. Why did the check for updates give this message?

A: The current server doesn't work the Deer Park update service. For testing purposes you have to point Deer Park to a specific test server. -Enter about:config in your URL bar. -Search for app.update.url, then modify the value from https://aus.mozilla.org/update2/0/%PRODUCT%/%VERSION%/%BUILD_ID%/%BUILD_TARGET%/%LOCALE%/update.xml to https://aus-staging.mozilla.org:8711/update2/0/%PRODUCT%/%VERSION%/%BUILD_ID%/%BUILD_TARGET%/%LOCALE%/update.xml -Now run the manual update.

Q: I ran "Check for Updates..." from the Help Menu and got a dialog box with AUS: Update XML file not found (404) in bold letters. I clicked on the link http:/www.mozilla.org/update so I could go manually download the update. Why did it take me to a Mozilla page saying 403: Access Forbidden?

A: Please see bug: https://bugzilla.mozilla.org/show_bug.cgi?id=301321 The developers are in the process of deciding what that link should do.

Q: I'm seeing a certificates warning and domain name mismatch dialog when running Software Update on the test server. Is this server secure?

A: Yes, the warning and dialogs are expected because the server isn't configured with the correct cert. Just grant permission in the dialogs and the update will proceed as expected. This will not be a problem when update goes "Live" to the public. Please see bug: https://bugzilla.mozilla.org/show_bug.cgi?id=304286

Q: Auto-update progress in the Help menu appears to be spinning forever.

A: Auto-update is design to incrementally download the available update in the background over an extended period of time. (approx. 90 minutes of Deer Park uptime) The developers did this to save user bandwidth and server load.

Q: I am seeing a confusing in the update dialog; "Deer Park was unable to verify the integrity of the incremental update it downloaded ...."

A: Please see bug: https://bugzilla.mozilla.org/show_bug.cgi?id=305321 This is happening because the update is found before all of the needed files are available on the mirror. What a while a try again, later.

Other Known Bugs

-https://bugzilla.mozilla.org/show_bug.cgi?id=288054 Unchecking "Allow web sites to install software" causes software update to hang

-https://bugzilla.mozilla.org/show_bug.cgi?id=304454 software update does not start from where it left off if the Internet connection gets disconnected

-https://bugzilla.mozilla.org/show_bug.cgi?id=303915 Hiding the Software Update window when there are no other windows open closes the application

-https://bugzilla.mozilla.org/show_bug.cgi?id=303598 Software update fails if NtfsDisable8dot3NameCreation set to 1

-https://bugzilla.mozilla.org/show_bug.cgi?id=302949 [Linux]Applying updates status dialog is windowless