Thunderbird/Support//Get Help Flowchart

(DISCLAIMER: I only speak for Thunderbird, for other Mozilla products like Firefox, etc it's best to use SUMO)

OFFICIAL Thunderbird SUPPORT

• PLEASE :-) file a Support Request at https://support.mozilla.org/questions/new

UNOFFICIAL

• Matrix rooms are best effort and by their more synchronous nature are privileged to European and North American time zones

IF it's support THEN ask in Thunderbird Community Support Matrix Room

ELSEIF it's meta issues about support like SUMO KB AND SUMO FORUM stuff, how to use connect.mozilla etc

THEN ask in Thunderbird Support Crew Matrix Room (you can also ask in the tb support crew topic box)

ENDIF

I wouldn't ask support in any of the Thunderbird Developers room unless you get no love in Community Support or support crew or it's a question about Thunderbird APIs; if you get no response please ping me! When in doubt feel free to DM me on Matrix (@rolandthunderbird:mozilla.org) not SUMO :-), i prefer @ mentions in public rooms; again you can't over communicate with me :-) Developers are a wee bit sensitive because software development is a high focus activity and developer receive far too many support questions that are better answered by the support community (and are often already answered at https://support.mozilla.org/products/thunderbird and therefore don't want too much non developer chat in Thunderbird Developers Matrix rooms <-- #ymmv but that's what i would recommend and if nobody helps you in Community Support, feel free to @ mention me there and i'll take a look