Support/InsightRequests
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Got a question about users who come to Firefox Support? Need to know how users are reacting to a feature change/support issue? Ask here and then ping someone in #sumo or #sumodev and we'll have answers soon.
QA
- Link crash signatures back to forum/chat threads
- This will allow us to quickly find more threads from users with certain crashes.
Platform
- Twitter throbber gets stuck when posting using Firefox
- How many users are seeing this? bug 510985
- How bad is the bookmarks loss after 3.5.2 updating? Can we get a sample profile to do STRs with?
Evangelism
- Track usage of vulnerable Flash plugins
Marketing
- How many users are coming from download.html on mozilla.com to SUMO?
- We need to track users from the Firefox post-download page and see what resources they're most interested in.
- Status: in progress. We've cloned the start page and need to decide on a URL so we can start tracking these users bug 510341
- Give feedback on School of Firefox... what do users most need to "learn" to use Firefox better?
- Make a SUMO video also to teach them how to use SUMO to get help