Support/Weekly Meetings/Agenda 2010-02-23

Sumo

• Welcome to the team, Kadir Topal!
• Weekly metrics
• Last week's weekly support issues
• Purpose of "Other Firefox Support" on Mobile site. [1] -cilias
• Do we still want the Thunderbird module? [2] -cilias
• Italics vs bold for "More articles" text on start page [3] -cilias

Knowledge Base

• Big thanks to everyone who updated articles for the browser ballot.
• Help > For Internet Explorer Users A/B test
• New article: Youtube HTML5 does not work in Firefox
• Need review: Personas disappear from the Add-ons window
• Will be creating KB articles forum on prod this week.
• New Contributor Tools box in sidebar. Feedback welcome in Contributors forum thread.

Forum

Live Chat

• Much higher percentage of unanswered questions, due to increase in "chat ended early" responses
  • Probably due to a Spark bug causing more crashes and helper disconnections

Roundtable