Support/Weekly Meetings/Agenda 2010-03-01

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• New article: Menu bar is missing
• Need review: Personas disappear from the Add-ons window
• AB tests changed to alter change start page and use bounce rate for method of measurement.
  • Any suggestions on the changed article titles in the first test?

Forum

Live Chat

• We had a meeting last week to discuss Live Chat and prioritize ideas for growing and improving the community.
  • I'm working on a blog post with the highlights of the meetings. (Draft EOD today)
• Matthew tested the proposed fix for 548332 last week, which seems to have reduced the number of chats ended early.
  • Since we're now confident that the upgrade works, I'll be writing build instructions for Windows and Mac OS this week so that we can test this fix with more helpers.

Roundtable