Support/Summit Activities
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Proposed Sessions
How to write awesome documentation
How (and why) we're changing the writing style in our KB and how this impacts localizers. Host: Michael Verdi (IRC:michaelverdi)
How SUMO can help other teams in Mozilla
How we can do more for teams like Engagement, Engineering, QA. It could focus on what we're doing today and list things like what metrics we can provide. Above all be a free-form discussion where people from various teams can provide feedback and propose ideas on how we can do better and collaborate more efficiently. Host: Cheng Wang (IRC:Cww)
Proposed Lightning talks
- How people can get involved with support and answer one question per day in the forum.
Host: Kadir Topal (IRC:Topal)
Proposed Science Fair project
- Guide through the wireframes/mockups for the kitsune KB with localizers and seek feedback.
Hosts: Chris Ilias (IRC:cilias), Michael Verdi (IRC:michaelverdi), and Kadir Topal (IRC:Topal)
- Demo of the new support forums.
Host: Cheng Wang (IRC:Cww)