Support/Summit Activities

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Proposed Sessions

How to write awesome documentation

How (and why) we're changing the writing style in our KB and how this impacts localizers.

  • Host: Michael Verdi (IRC:michaelverdi)

How SUMO can help other teams in Mozilla

How we can do more for teams like Engagement, Engineering, QA. It could focus on what we're doing today and list things like what metrics we can provide. Above all be a free-form discussion where people from various teams can provide feedback and propose ideas on how we can do better and collaborate more efficiently.

  • Host: Cheng Wang (IRC:Cww)

Proposed Lightning talks

Helping Everyone

How people (even those outside Mozilla) can get involved with support and answer one question per day in the forum.

  • Host: Kadir Topal (IRC:Topal)

Proposed Science Fair project

Kitsune KB

Guide through the wireframes/mockups for the kitsune KB with localizers and seek feedback. (May be a session)

  • Hosts: Chris Ilias (IRC:cilias), Michael Verdi (IRC:michaelverdi), and Kadir Topal (IRC:Topal)

Kitsune forum

Demo of the new support forums.

  • Host: Cheng Wang (IRC:Cww)