Support/Goals/Doc Updates

P1 Update English articles for Fx 4

• Work with Cheng to come up with a list of features that will need documentation specific to Firefox 4. List [2010-10-11]
• Develop a list of articles that need to be updated.[2010-10-13] List
• Develop a list of new articles that will need to be created.[2010-10-13] List
• Get a list of features from devs with their expected freeze dates so we'll know when we can write the documentation for that feature.[2010-10-15] Ongoing
• Create timeline for doc updates and communicate it with localizers [2010-10-18]
  • Since most of the Fx 4 updates can't be finalized yet, I'll be focusing on preliminary drafts to new Firefox 4 features over the month of November.
    • Drafts due [2010-11-22]
    • Final articles (may still need to wait on last minute details) [2010-12-10]
• Finalize English Fx4 documents [2010-11-09]Postponed to Q1 because of the delay of FX 4. Hopefully work on this can begin later in Q4 with B8 or B9.
• KB Freeze [2010-11-28]
• KB Migration and 2.3 push [2010-11-30]
• Support Firefox Day/KB Sprint to finish up localization [2010-12-02]

P1 Contributor Documentation Update

• Audit and inventory all existing contributor documentation
• Decide what articles need updating to make them welcoming to new community members List [2010-10-15]
  • How to contribute
  • KB Documentation
    • Contributing to the Knowledge Base
    • How we are different
    • Combine and update:
      • Best Practices for Support Documents
      • Knowledge Base Policies
    • Combine and update:
      • Improving articles
      • Measuring knowledge base success
      • Using poll data to judge your edits
  • Localization Documentation
    • Localizing Firefox Support
  • Forum Documentation
    • Providing forum support
  • Live Chat Documentation
    • Helping with Live Chat
    • Introduction to Live Chat
• Create a timeline for updating the docs
• Complete drafts of new docs [2010-11-17]
• Finalize docs [2010-11-24]

P2 Troubleshooting Articles

• List of articles to update [2010-10-18]
  • Managing profiles
  • Firefox will not start
  • Safe Mode
  • Troubleshooting extensions and themes
  • Firefox crashes
  • Troubleshooting plugins
  • Firefox hangs
  • Error loading web sites
  • Firefox cannot load websites but other programs can
  • Recovering important data from an old profile
  • Warning Unresponsive script
  • Cannot connect after upgrading Firefox
  • No programs can load websites
• Changes drafted/ready for review [2010-11-29]
• Finalize articles [2010-12-10]

P2 Video How-tos for top Articles

• List of articles to update [2010-10-18]
  • Private Browsing
  • How to set the home page
  • Managing the Flash plugin
  • Pop-up blocker
  • Clear Recent History
  • How to clear the cache
  • Enabling and disabling cookies
  • Updating Firefox
  • How to make Firefox the default browser
  • Deleting cookies
  • Browsing basics
• First half of videos done [2010-11-19]
• Second half of video done [2010-12-03]
• Postponed - possibly until Q1 as we await features being finalized in Fx 4