User:Jarguello/EOLSyncAddOn

Sync Add-on EOL Plan

Summary

The Sync Add-on which was the precursor to having Sync integrated into the client is no longer being supported. The add-on has been disabled for 4+ Firefox desktop users. This is the plan of action to end of life the add-on.

Current Add-on Metrics

The number of requests with Sync add-on: - Note: This number is a bit misleading, because those on FF 4+ with an add-on are being reported as using the add-on, but they are really using Sync in the client.

Tasks

These are the tasks that need to be completed.

Task	Due Date	Owner	Status
Disable add-on download on AMO and add a message to page, "The Sync Add-on is no longer supported and will be removed from AMO in early July. Firefox Sync is built into Firefox 4 and later! We recommend you upgrade to the latest Firefox version instead of installing this add-on."	Soon as can be	Philipp or Richard	Need to confirm with philikon or rnewman when they can do this
Provide support information on EOL.	6/21	Jen
Publish blog on https://blog.mozilla.com/services/ and https://blog.mozilla.com/products/ for Sync Add-on EOL coming	6/22	Jen	Incorporate the steps given to support
Take Firefox Sync Add-on off AMO	7/5	Philipp or Richard
Update Product Planning team on QA plan	6/22	Jen	Need to know if in FF 4+, will there be regression test coverage for the add-on
Track drop-off of add-on users	Continuous	Jen	Today we have XXX on ver 1.7. This will drop off as people move onto using the integrated version of Sync.
Update SEO so Sync Add-on links are not showing up any more	???	PMM?

Support Plan

For users on Firefox 3.6: Please advise them to upgrade to Firefox 4 and then uninstall the Sync Add-on.

• For all users, tools->Add-ons then select "remove" next to the Sync Firefox add-on (is this true for all OS's?)

Sync will keep working as it did before. Here are directions for looking at Sync preferences:

• windows users can go to menu drop down -> options ->options and then the Sync tab (Need to double check these instructions)
• mac users go to Firefox -> Preferences ->Sync tab
• linux users ???

For users of Firefox 4 and later with the Sync Add-on: Please advise them to uninstall the Sync Add-on.

• For all users, tools->Add-ons then select "remove" next to the Sync Firefox add-on (is this true for all OS's?)

Sync will keep working as it did before. Here are directions for looking at Sync preferences:

• windows users can go to menu drop down -> options ->options and then the Sync tab (Need to double check these instructions)
• mac users go to Firefox -> Preferences ->Sync tab
• linux users ???

Heads Up: As of Firefox 5 and later, the user will get a message that the Firefox Sync Add-on is incompatible with the desktop browser. This is because the compat flag is not set on in FF5+. Sync is still working and the user should be advised to uninstall the add-on. See instructions above.