User:Jarguello/EOLSyncAddOn

Sync Add-on EOL Plan

Summary

The Sync Add-on which was the precursor to having Sync integrated into the client is no longer being supported. The add-on has been disabled for 4+ Firefox desktop users. This is the plan of action to end of life the add-on. The goal is to have the add-on removed from AMO on 7/5/11.

Current Add-on Metrics

The number of requests with Sync add-on still show a huge portion of requests coming from 1.7b1pre. See this metrics query and filter by Weave Version: https://metrics.mozilla.com/pentaho/content/pentaho-cdf-dd/Render?solution=metrics&path=/weblogs/weave&file=weave_requests.wcdf

- Note: This number is a bit misleading, because those on FF 4+ with an add-on are being reported as using the add-on, but they are really using Sync in the client.

- Are we sure this is only add-on users? This looks a lot like all Sync users. Firefox 4.0.x will report as 1.7b1pre, Firefox Mobile 4.0.x will report as 1.7. Firefox 5 will report as 1.8, Firefox 6 as 1.9, etc. (Hence the above Note is both incorrect and misleading.) --philikon

Tasks

These are the tasks that need to be completed.

Task	Due Date	Owner	Status
Disable add-on download on AMO and add a message to page, "The Sync Add-on is no longer supported and will be removed from AMO in early July. Firefox Sync is built into Firefox 4 and later! We recommend you upgrade to the latest Firefox version instead of installing this add-on."	Soon as can be	Philipp or Richard	Need to confirm with philikon or rnewman when they can do this
Provide support information on EOL. (see support plan below)	6/21	Jen
Publish blog on https://blog.mozilla.com/services/ and https://blog.mozilla.com/products/ for Sync Add-on EOL coming	6/22	Jen	Incorporate the steps given to support
Take Firefox Sync Add-on off AMO	7/5	Philipp or Richard
Update Product Planning team on QA plan	6/22	Jen	Need to know if in FF 4+, will there be regression test coverage for the add-on
Track drop-off of add-on users	Continuous	Jen	Today we have XXX on ver 1.7. This will drop off as people move onto using the integrated version of Sync. Can we verify that reporting will switch from 1.7* to 1.8+ when a user removes an add-on from FF4+?
Update SEO so Sync Add-on links are not showing up any more	???	Caitlin	Caitlin checking with team on timeline for this

Support Plan

For users on Firefox 3.6: Please advise them to upgrade to Firefox 4 and then uninstall the Sync Add-on.

• For all users, tools->Add-ons then select "remove" next to the Sync Firefox add-on (is this true for all OS's?)

Sync will keep working as it did before. Here are directions for looking at Sync preferences:

• windows users can go to menu drop down -> options ->options and then the Sync tab (Need to double check these instructions)
• mac users go to Firefox -> Preferences ->Sync tab
• linux users ???

For users of Firefox 4 and later with the Sync Add-on: Please advise them to uninstall the Sync Add-on.

• For all users, tools->Add-ons then select "remove" next to the Sync Firefox add-on (is this true for all OS's?)

Sync will keep working as it did before. Here are directions for looking at Sync preferences:

• windows users can go to menu drop down -> options ->options and then the Sync tab (Need to double check these instructions)
• mac users go to Firefox -> Preferences ->Sync tab
• linux users ???

Heads Up: As of Firefox 5 and later, the user will get a message that the Firefox Sync Add-on is incompatible with the desktop browser. This is because the compat flag is not set on in FF5+. Sync is still working and the user should be advised to uninstall the add-on. See instructions above.