Support/Kitsune/Features/Thread-Display
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Purpose
Increasing the helpfulness of forum threads by providing a clear view for visitors.
Outcome
A thread view that clearly distinguishes between questions and answers, promotes the best answers and subdues the comments.
Open issues/risks
Definition
Feature overview
Users coming into the forum to read questions and answers should have at the first glance an idea if the questions matches their question, and the best answer in the thread. That means subduing comments and promoting answers. Stack overflow and Quora offer models for this type of system. Where in the Quora model comments are hidden by default and in the Stack Overflow model they are shown by default. Both have in common that only Questions and answers are atomic and autonomous, comments are added to either questions or answers.