Support/Scaling
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Scaling of support.mozilla.com
- Firefox 3 beta 5 will be replacing in-product help with support.mozilla.com, likely to happen next week (wed/thurs)
- help will redirect user to sumo front page
- from there user can click on common articles and tutorials
- Already having issues this week combined with other complications from release traffic
- what we need to do
- Get redirects up and fixed (Thurs. AM) [1] [2] - DONE
- Turn SUMO back on post-peak-time (12pm PST?) [3] - DONE
- Fix P1 bugs in 0.6 list before b5
Questions about where we are now
- how many boxes serve up sumo?
- how many databases are used by sumo?
- is it possible to adjust NS cache rules to be more squid-like so entries don't randomly expire?
- has there been a noticeable performance difference after the recent optimizations?
Possible outcomes
- configure NS to cache all sumo links more aggressively (think super-squid)
- use squid if necessary
- cron to auto-pull a static version of SUMO landing page from Fx help, point redirects at this static version
- cron to auto-pull static versions of all Fx in-product pages as above
- back out b5 patch to give us more time to test/scale (last resort)