Thunderbird/StatusMeetings/2011-04-12/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 430/655 = 66% (two weeks ago:71%)
2. Top 5 active (getactive.rb)
   • 76,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
   • 28,http://getsatisfaction.com/mozilla_messaging/topics/tb_unable_to_create_new_account_for_q_com_via_myqwest_com_webpage
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/mailbox_full_message_followed_by_inability_to_download_to_inbox
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/how_to_use_tables_in_thunderbird
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/cant_send_e_mail-dp9mp
3. contributors - 133 matt_678579 of Australia (v);  ; 19 jc863662 aka mozuser (v) ; 17 warren_kulik (v); 9, Wayne Mery of USA (v);25 rsx11m of USA (v); 106 chris ramsden aka xenos (v); 41 davro (v); 10 abrath66 of usa(v); 15 thomasd_gs (v) (gethappykludged.rb)
4. new contributors: none this week! - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 91/7, Tue 87/9, Wed 86/8, Thu 83/3, Fri 81/6, Sat 53/12, Sun 28/2 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic